/* =========================================================
   CSS RESET & VARIABLES
   ========================================================= */
*,*::before,*::after{box-sizing:border-box;margin:0;padding:0}
:root{
  --primary:#6366f1;--primary-hover:#818cf8;--primary-light:#818cf8;--primary-dim:rgba(99,102,241,.12);
  --bg-dark:#0f1019;--bg-sidebar:#161829;--bg-main:#0f1019;--bg-card:#161829;--bg-input:#1e2035;
  --bg-hover:rgba(255,255,255,.04);--bg-active:rgba(99,102,241,.15);
  --text:#e2e8f0;--text-secondary:#94a3b8;--text-muted:#64748b;--text-inverse:#FFFFFF;
  --border:#1e2035;--border-light:#2a2d45;
  --success:#22C55E;--warning:#F59E0B;--danger:#EF4444;--info:#3B82F6;
  --agent-bubble:#1e2035;--visitor-bubble:#6366f1;
  --radius:10px;--radius-sm:6px;--radius-lg:14px;--radius-xl:18px;
  --shadow:0 2px 8px rgba(0,0,0,.3);--shadow-lg:0 8px 24px rgba(0,0,0,.4);
  --transition:all .2s ease;
  --left-width:280px;--right-width:300px;--topbar-height:56px;
  --nav-width:60px;
}
html,body{height:100%;font-family:'Inter',-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,'Helvetica Neue',Arial,sans-serif;background:var(--bg-dark);color:var(--text);font-size:14px;overflow:hidden}
a{color:var(--primary-light);text-decoration:none}
a:hover{text-decoration:underline}
button{font-family:inherit;cursor:pointer;border:none;background:none;color:inherit;font-size:inherit}
input,textarea,select{font-family:inherit;font-size:inherit;color:var(--text);background:var(--bg-input);border:1px solid var(--border-light);border-radius:var(--radius-sm);padding:8px 12px;outline:none;transition:var(--transition)}
input:focus,textarea:focus,select:focus{border-color:var(--primary)}
::placeholder{color:var(--text-muted)}
::-webkit-scrollbar{width:6px;height:6px}
::-webkit-scrollbar-track{background:transparent}
::-webkit-scrollbar-thumb{background:var(--border-light);border-radius:3px}
::-webkit-scrollbar-thumb:hover{background:var(--text-muted)}





/* Message Search */
.msg-search-bar{display:none;padding:6px 12px;border-bottom:1px solid var(--border);background:var(--bg-card);align-items:center;gap:8px}
.msg-search-bar.open{display:flex}
.msg-search-bar input{flex:1;padding:6px 10px;font-size:13px;border-radius:var(--radius);border:1px solid var(--border);background:var(--bg-input);color:var(--text)}
.msg-search-bar .search-nav{display:flex;align-items:center;gap:4px;font-size:12px;color:var(--text-muted)}
.msg-search-bar .search-nav button{width:24px;height:24px;border-radius:var(--radius-sm);display:flex;align-items:center;justify-content:center;color:var(--text-secondary);transition:var(--transition)}
.msg-search-bar .search-nav button:hover{background:var(--bg-hover)}
.msg-search-bar .search-close{width:24px;height:24px;border-radius:var(--radius-sm);display:flex;align-items:center;justify-content:center;color:var(--text-muted);transition:var(--transition)}
.msg-search-bar .search-close:hover{background:var(--bg-hover);color:var(--text)}
.msg-highlight{background:rgba(250,204,21,.4);border-radius:2px;padding:0 1px}
.msg-highlight.current{background:rgba(250,204,21,.7)}

/* Read Receipts */
.msg-ticks{display:inline-block;margin-left:4px;vertical-align:middle}
.msg-ticks svg{width:14px;height:14px;vertical-align:middle}
.msg-row.agent .msg-ticks svg{color:var(--text-muted)}
.msg-row.agent .msg-ticks.read svg{color:#22C55E}
.msg-row.visitor .msg-ticks svg{color:rgba(255,255,255,.5)}
.msg-row.visitor .msg-ticks.read svg{color:rgba(255,255,255,.9)}

/* Emoji Picker */
.emoji-picker-wrap{position:absolute;bottom:100%;left:0;margin-bottom:8px;z-index:200;display:none}
.emoji-picker-wrap.open{display:block}
.emoji-picker{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);width:320px;max-height:360px;display:flex;flex-direction:column;overflow:hidden}
.emoji-search{padding:8px;border-bottom:1px solid var(--border)}
.emoji-search input{width:100%;padding:6px 10px;font-size:13px;border-radius:var(--radius);border:1px solid var(--border);background:var(--bg-input);color:var(--text)}
.emoji-categories{display:flex;border-bottom:1px solid var(--border);padding:4px 8px;gap:2px;overflow-x:auto}
.emoji-cat-btn{padding:4px 8px;font-size:16px;border-radius:var(--radius-sm);cursor:pointer;border:none;background:none;opacity:.6;transition:var(--transition);flex-shrink:0}
.emoji-cat-btn:hover,.emoji-cat-btn.active{opacity:1;background:var(--bg-hover)}
.emoji-grid{display:grid;grid-template-columns:repeat(8,1fr);padding:8px;overflow-y:auto;max-height:240px;gap:2px}
.emoji-item{font-size:22px;padding:4px;text-align:center;cursor:pointer;border-radius:var(--radius-sm);transition:var(--transition);line-height:1.2}
.emoji-item:hover{background:var(--bg-hover);transform:scale(1.2)}
.emoji-cat-label{grid-column:1/-1;font-size:11px;font-weight:600;color:var(--text-muted);padding:4px 0 2px;text-transform:uppercase;letter-spacing:.5px}

/* Dark Mode */
html.light {
  --primary:#4F46E5;--primary-hover:#4338CA;--primary-light:#4F46E5;--primary-dim:rgba(79,70,229,.08);
  --bg-dark:#F9FAFB;--bg-sidebar:#FFFFFF;--bg-main:#F9FAFB;--bg-card:#FFFFFF;--bg-input:#F3F4F6;
  --bg-hover:rgba(0,0,0,.03);--bg-active:rgba(79,70,229,.08);
  --text:#111827;--text-secondary:#6B7280;--text-muted:#9CA3AF;--text-inverse:#FFFFFF;
  --border:#E5E7EB;--border-light:#D1D5DB;
  --agent-bubble:#F3F4F6;--visitor-bubble:#4F46E5;
  --shadow:0 1px 3px rgba(0,0,0,.08);--shadow-lg:0 4px 12px rgba(0,0,0,.1);
}
html.light body{background:#151625;color:var(--text)}
html.light input,html.light textarea,html.light select{background:var(--bg-input);color:var(--text);border-color:var(--border)}
html.light .topbar{background:var(--bg-sidebar);border-color:var(--border)}
html.light .left-panel{background:var(--bg-sidebar);border-color:var(--border)}
html.light .right-panel{background:var(--bg-sidebar);border-color:var(--border)}
html.light .chat-area{background:var(--bg-main)}
html.light .chat-input-area{background:var(--bg-sidebar);border-top:1px solid var(--border);padding:12px 16px;display:flex;gap:8px;align-items:flex-end}
html.light .msg-agent .msg-bubble{background:var(--agent-bubble);color:var(--text)}
html.light .modal-content{background:var(--bg-card);color:var(--text);border-color:var(--border)}
html.light .modal-content h3{color:var(--text)}
html.light .tab-btn{color:var(--text-secondary)}
html.light .tab-btn.active{color:var(--primary);border-color:var(--primary)}
html.light .settings-section{border-color:var(--border)}
html.light .nav-left{background:var(--bg-sidebar);border-color:var(--border)}
html.light .nav-btn{color:var(--text-muted)}
html.light .nav-btn:hover,.light .nav-btn.active{color:var(--primary);background:var(--primary-dim)}
html.light .chat-item{border-color:var(--border)}
html.light .chat-item:hover{background:var(--bg-hover)}
html.light .chat-item.active{background:var(--bg-active)}
html.light .ov-header{border-color:var(--border)}
html.light .msg-system{color:var(--text-muted)}
html.light .rs-section{border-color:var(--border)}
html.light table{color:var(--text)}
html.light th{background:var(--bg-input);color:var(--text-secondary);border-color:var(--border)}
html.light td{border-color:var(--border)}
html.light .embed-code{background:var(--bg-input);color:var(--text-secondary);border-color:var(--border)}
html.light .topbar-btn{color:var(--text-muted)}
html.light .topbar-btn:hover{color:var(--text);background:var(--bg-hover)}

/* =========================================================
   TOP BAR
   ========================================================= */
.topbar{height:var(--topbar-height);background:var(--bg-sidebar);border-bottom:1px solid var(--border);display:flex;align-items:center;padding:0 16px;gap:12px;position:fixed;top:0;left:0;right:0;z-index:100}
.topbar-brand{display:flex;align-items:center;gap:8px;font-size:18px;font-weight:700;color:var(--text);margin-right:auto}
.topbar-brand svg{width:28px;height:28px;color:var(--primary)}
.topbar-agent{display:flex;align-items:center;gap:8px}
.topbar-agent-name{font-weight:500;color:var(--text-secondary)}
.topbar-btn{width:36px;height:36px;border-radius:var(--radius);display:flex;align-items:center;justify-content:center;color:var(--text-secondary);transition:var(--transition);position:relative}
.topbar-btn:hover{background:var(--bg-hover);color:var(--text)}
.topbar-btn .badge{position:absolute;top:2px;right:2px;width:18px;height:18px;border-radius:50%;background:var(--danger);color:#fff;font-size:10px;display:flex;align-items:center;justify-content:center;font-weight:600}
.topbar-btn .badge:empty,.topbar-btn .badge[data-count="0"]{display:none}

/* =========================================================
   LAYOUT
   ========================================================= */
.app-layout{display:flex;height:calc(100vh - var(--topbar-height));margin-top:var(--topbar-height)}
.left-sidebar{width:var(--left-width);min-width:var(--left-width);background:var(--bg-card);border-right:1px solid #E5E7EB;display:flex;flex-direction:column;overflow:hidden;transition:width .3s ease,min-width .3s ease}
.chat-center{flex:1;display:flex;flex-direction:column;background:var(--bg-main);min-width:0}
.right-sidebar{width:var(--right-width);min-width:var(--right-width);background:var(--bg-card);border-left:1px solid #E5E7EB;display:flex;flex-direction:column;overflow-y:auto;overflow-x:hidden;transition:width .3s ease,min-width .3s ease}

/* =========================================================
   LEFT SIDEBAR
   ========================================================= */
.agent-status-bar{padding:12px 16px;border-bottom:1px solid var(--border)}
.agent-status-select{width:100%;background:var(--bg-card);border:1px solid var(--border-light);border-radius:var(--radius);padding:8px 12px;color:var(--text);appearance:none;cursor:pointer;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' fill='%2394A3B8' viewBox='0 0 16 16'%3E%3Cpath d='M8 11L3 6h10z'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 10px center}
.status-dot{display:inline-block;width:8px;height:8px;border-radius:50%;margin-right:6px}
.status-dot.online{background:var(--success)}
.status-dot.away{background:var(--warning)}
.status-dot.offline{background:var(--text-muted)}

/* stat cards removed for cleaner UI */

.chat-tabs{display:flex;border-bottom:1px solid var(--border)}
.chat-tab{flex:1;padding:10px 0;text-align:center;font-size:12px;font-weight:600;color:var(--text-muted);cursor:pointer;transition:var(--transition);border-bottom:2px solid transparent;text-transform:uppercase;letter-spacing:.5px}
.chat-tab:hover{color:var(--text-secondary)}
.chat-tab.active{color:var(--primary-light);border-bottom-color:var(--primary)}
.chat-tab .tab-count{display:inline-flex;align-items:center;justify-content:center;min-width:18px;height:18px;border-radius:9px;background:var(--bg-input);font-size:10px;margin-left:4px;padding:0 5px}
.chat-tab.active .tab-count{background:var(--primary-dim);color:var(--primary-light)}

.chat-search{padding:8px 12px;border-bottom:1px solid var(--border)}
.chat-search input{width:100%;padding:7px 10px 7px 32px;border-radius:var(--radius);background:var(--bg-input);border:1px solid var(--border)}
.chat-search input:focus{border-color:var(--primary)}
.chat-search-wrap{position:relative}
.chat-search-wrap svg{position:absolute;left:10px;top:50%;transform:translateY(-50%);width:14px;height:14px;color:var(--text-muted);pointer-events:none}
.chat-search-wrap .kbd-hint{position:absolute;right:10px;top:50%;transform:translateY(-50%);font-size:10px;color:var(--text-muted);background:var(--bg-input);border:1px solid var(--border);border-radius:3px;padding:1px 5px;pointer-events:none}

.chat-list{flex:1;overflow-y:auto;overflow-x:hidden}
.chat-item{padding:12px 16px;border-bottom:1px solid var(--border);cursor:pointer;transition:all .2s ease;display:flex;gap:10px;align-items:flex-start;position:relative;animation:chatItemIn .3s ease;border-left:3px solid transparent}
@keyframes chatItemIn{from{opacity:0;transform:translateY(-8px)}to{opacity:1;transform:translateY(0)}}
.chat-item:hover{background:var(--bg-input)}
.chat-item.active{background:rgba(79,70,229,.06);border-left:3px solid var(--primary)}
.chat-item.waiting{border-left:3px solid var(--warning)}
.chat-item .ci-avatar{width:36px;height:36px;border-radius:50%;background:var(--primary-dim);color:var(--primary-light);display:flex;align-items:center;justify-content:center;font-weight:600;font-size:13px;flex-shrink:0;position:relative}
.chat-item.waiting .ci-avatar::after{content:'';position:absolute;bottom:0;right:0;width:10px;height:10px;border-radius:50%;background:var(--warning);border:2px solid var(--bg-sidebar);animation:waitPulse 2s ease-in-out infinite}
@keyframes waitPulse{0%,100%{box-shadow:0 0 0 0 rgba(245,158,11,.5)}50%{box-shadow:0 0 0 5px rgba(245,158,11,0)}}
.chat-item .ci-body{flex:1;min-width:0}
.chat-item .ci-top{display:flex;align-items:center;gap:4px}
.chat-item .ci-name{font-weight:600;font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;flex:1}
.chat-item .ci-time{font-size:11px;color:var(--text-muted);flex-shrink:0}
.chat-item .ci-preview{font-size:12px;color:var(--text-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:2px}
.chat-item .ci-meta{display:flex;align-items:center;gap:6px;margin-top:3px}
.chat-item .ci-website{font-size:10px;color:var(--text-muted);background:var(--bg-dark);padding:1px 6px;border-radius:3px}
.chat-item .ci-wait-time{font-size:10px;padding:1px 6px;border-radius:3px;font-weight:600}
.ci-wait-time.green{color:var(--success);background:rgba(34,197,94,.1)}
.ci-wait-time.yellow{color:var(--warning);background:rgba(245,158,11,.1)}
.ci-wait-time.red{color:var(--danger);background:rgba(239,68,68,.1)}
.chat-item .ci-unread{min-width:20px;height:20px;border-radius:50%;background:var(--primary);color:#fff;font-size:10px;display:flex;align-items:center;justify-content:center;font-weight:700;flex-shrink:0;padding:0 4px}
.chat-item .ci-bottom-row{display:flex;align-items:center;justify-content:space-between;margin-top:4px}
.chat-item .ci-accept-btn{font-size:11px;padding:3px 10px;border-radius:var(--radius-sm);background:var(--success);color:#fff;font-weight:600;transition:var(--transition)}
.chat-item .ci-accept-btn:hover{filter:brightness(1.1)}

.empty-list-state{padding:30px 20px;text-align:center;color:var(--text-muted)}
.empty-list-state svg{width:40px;height:40px;opacity:.3;margin-bottom:8px}
.empty-list-state p{font-size:13px;margin-bottom:4px}
.empty-list-state span{font-size:11px;opacity:.7}

.online-visitors-section{border-top:1px solid var(--border)}
.ov-header{padding:10px 16px;display:flex;align-items:center;justify-content:space-between;cursor:pointer;user-select:none}
.ov-header span{flex:1;font-size:12px;font-weight:600;text-transform:uppercase;letter-spacing:.5px;color:var(--text-muted)}
.ov-header .ov-count{font-size:11px;background:var(--bg-dark);padding:1px 7px;border-radius:9px;color:var(--text-secondary);margin-right:8px;flex:none}
.ov-header svg{width:14px;height:14px;color:var(--text-muted);transition:transform .2s}
.ov-header.collapsed svg{transform:rotate(-90deg)}
.ov-list{max-height:200px;overflow-y:auto}
.ov-item{padding:8px 16px;display:flex;align-items:center;gap:8px;font-size:12px;color:var(--text-secondary)}
.ov-item .ov-dot{width:6px;height:6px;border-radius:50%;background:var(--success);flex-shrink:0}
.ov-item .ov-name{flex:1;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ov-item .ov-page{color:var(--text-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:100px;font-size:11px}

.sound-toggle{padding:8px 16px;border-top:1px solid var(--border);display:flex;align-items:center;gap:8px}
.sound-toggle label{font-size:12px;color:var(--text-muted);cursor:pointer;display:flex;align-items:center;gap:6px}
.sound-toggle input{accent-color:var(--primary)}

/* =========================================================
   CHAT CENTER - HEADER
   ========================================================= */
.chat-header{padding:12px 20px;border-bottom:1px solid var(--border);display:flex;align-items:center;gap:12px;background:var(--bg-card);min-height:58px}
.chat-header .ch-info{flex:1;min-width:0}
.chat-header .ch-name{font-weight:600;font-size:15px;display:flex;align-items:center;gap:6px}
.chat-header .ch-page{font-size:12px;color:var(--text-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:2px}
.chat-header .ch-actions{display:flex;gap:4px}
.ch-action-btn{width:32px;height:32px;border-radius:var(--radius-sm);display:flex;align-items:center;justify-content:center;color:var(--text-muted);transition:var(--transition)}
.ch-action-btn:hover{background:var(--bg-hover);color:var(--text)}

/* =========================================================
   CHAT CENTER - MESSAGES
   ========================================================= */
.messages-area{flex:1;overflow-y:auto;padding:20px;display:flex;flex-direction:column;gap:2px;position:relative}
.msg-group{margin-bottom:8px}
.msg-row{display:flex;margin-bottom:2px}
.msg-row.agent{justify-content:flex-start}
.msg-row.visitor{justify-content:flex-end}
.msg-row.system{justify-content:center}
.msg-row.grouped{margin-bottom:1px}
.msg-row.grouped .msg-sender{display:none}
.msg-bubble{max-width:75%;padding:10px 14px;border-radius:var(--radius-lg);font-size:13.5px;line-height:1.5;position:relative;word-wrap:break-word}
.msg-row.agent .msg-bubble{background:var(--agent-bubble);border:1px solid var(--border);border-bottom-left-radius:var(--radius-sm);box-shadow:0 1px 3px rgba(0,0,0,.15)}
.msg-row.visitor .msg-bubble{background:linear-gradient(135deg,#6366f1,#4f46e5);color:var(--text-inverse);border-bottom-right-radius:var(--radius-sm);box-shadow:0 2px 8px rgba(99,102,241,.3)}
.msg-row.system .msg-bubble{background:transparent;color:var(--text-muted);font-style:italic;font-size:12px;padding:6px 12px}
.msg-sender{font-size:11px;font-weight:600;color:var(--text-muted);margin-bottom:3px}
.msg-time{font-size:10px;color:var(--text-muted);margin-top:4px;text-align:right}
.msg-row.visitor .msg-time{color:rgba(255,255,255,.6)}
.msg-image{max-width:260px;border-radius:var(--radius);cursor:pointer;margin:4px 0}
.msg-image img{width:100%;border-radius:var(--radius);display:block}
.msg-file{display:flex;align-items:center;gap:8px;padding:8px 12px;background:rgba(0,0,0,.15);border-radius:var(--radius);margin:4px 0;cursor:pointer;transition:var(--transition)}
.msg-file:hover{background:rgba(0,0,0,.25)}
.msg-file svg{width:20px;height:20px;flex-shrink:0;color:var(--primary-light)}
.msg-file-info{flex:1;min-width:0}
.msg-file-name{font-size:12px;font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.msg-file-size{font-size:10px;color:var(--text-muted)}
.msg-row.visitor .msg-file-size{color:rgba(255,255,255,.6)}

.unread-separator{display:flex;align-items:center;gap:12px;margin:12px 0;color:var(--danger);font-size:12px;font-weight:600}
.unread-separator::before,.unread-separator::after{content:'';flex:1;height:1px;background:var(--danger)}

.typing-indicator{padding:4px 20px;font-size:12px;color:var(--text-muted);font-style:italic;min-height:24px;display:flex;align-items:center;gap:6px}
.typing-dots{display:inline-flex;gap:4px;margin-left:4px}
.typing-dots span{width:6px;height:6px;border-radius:50%;background:var(--primary-light);animation:typingWave 1.4s ease-in-out infinite}
.typing-dots span:nth-child(2){animation-delay:.2s}
.typing-dots span:nth-child(3){animation-delay:.4s}
@keyframes typingWave{0%,60%,100%{opacity:.3;transform:translateY(0)}30%{opacity:1;transform:translateY(-6px)}}

.date-separator{display:flex;align-items:center;gap:12px;margin:16px 0 8px;font-size:11px;color:var(--text-muted);font-weight:500}
.date-separator::before,.date-separator::after{content:'';flex:1;height:1px;background:var(--border)}

/* Scroll to bottom button */
.scroll-to-bottom{position:absolute;bottom:16px;right:20px;width:40px;height:40px;border-radius:50%;background:var(--primary);color:#fff;display:none;align-items:center;justify-content:center;cursor:pointer;box-shadow:var(--shadow-lg);z-index:10;transition:var(--transition);border:none}
.scroll-to-bottom:hover{background:var(--primary-hover);transform:scale(1.1)}
.scroll-to-bottom.visible{display:flex}
.scroll-to-bottom .stb-count{position:absolute;top:-6px;right:-6px;min-width:18px;height:18px;border-radius:9px;background:var(--danger);color:#fff;font-size:10px;display:flex;align-items:center;justify-content:center;font-weight:700;padding:0 4px}
.scroll-to-bottom .stb-count:empty{display:none}

/* =========================================================
   CHAT CENTER - INPUT
   ========================================================= */
.message-input-area{padding:12px 20px;border-top:1px solid var(--border);background:var(--bg-card)}
.message-input-wrap{display:flex;align-items:flex-end;gap:8px;background:var(--bg-input);border:1px solid var(--border);border-radius:var(--radius-lg);padding:8px 12px;transition:var(--transition)}
.message-input-wrap:focus-within{border-color:var(--primary)}
.message-input-wrap textarea{flex:1;background:transparent;border:none;resize:none;padding:4px 0;max-height:120px;line-height:1.5;min-height:24px;outline:none}
.input-btn{width:32px;height:32px;border-radius:var(--radius);display:flex;align-items:center;justify-content:center;color:var(--text-muted);transition:var(--transition);flex-shrink:0}
.input-btn:hover{color:var(--text);background:var(--bg-hover)}
.input-btn.send-btn{color:var(--primary-light)}
.input-btn.send-btn:hover{background:var(--primary-dim)}
.file-input-hidden{display:none}

.canned-dropdown{position:absolute;bottom:100%;left:0;right:0;background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);max-height:200px;overflow-y:auto;display:none;z-index:50;box-shadow:var(--shadow-lg)}
.canned-dropdown.visible{display:block}
.canned-item{padding:10px 14px;cursor:pointer;transition:var(--transition);border-bottom:1px solid rgba(255,255,255,.03)}
.canned-item:hover,.canned-item.selected{background:var(--bg-hover)}
.canned-item-title{font-size:12px;font-weight:600;color:var(--text)}
.canned-item-shortcut{font-size:11px;color:var(--primary-light);margin-left:8px}
.canned-item-msg{font-size:12px;color:var(--text-muted);margin-top:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.input-area-wrapper{position:relative}

/* =========================================================
   CHAT CENTER - EMPTY STATE
   ========================================================= */
.empty-state{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;color:var(--text-muted);gap:16px}
.empty-state svg{width:72px;height:72px;opacity:.15;stroke:var(--text-muted)}
.empty-state p{font-size:15px;font-weight:500}
.empty-state p:last-child{font-size:13px;font-weight:400;color:var(--text-muted);margin-top:-8px}

/* =========================================================
   RIGHT SIDEBAR
   ========================================================= */
.rs-section{border-bottom:1px solid var(--border)}
.rs-section-header{padding:12px 16px;display:flex;align-items:center;justify-content:space-between;cursor:pointer;user-select:none}
.rs-section-header .rs-section-title{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.5px;color:var(--text-muted);margin:0}
.rs-section-header .rs-chevron{width:14px;height:14px;color:var(--text-muted);transition:transform .2s ease}
.rs-section-header.collapsed .rs-chevron{transform:rotate(-90deg)}
.rs-section-body{padding:0 16px 12px}
.rs-section-body.collapsed{display:none}
.rs-section.no-collapse{padding:16px}
.rs-avatar{width:64px;height:64px;border-radius:50%;background:var(--primary-dim);color:var(--primary-light);display:flex;align-items:center;justify-content:center;font-size:24px;font-weight:700;margin:0 auto 12px}
.rs-name{text-align:center;font-size:16px;font-weight:600;margin-bottom:2px}
.rs-email{text-align:center;font-size:12px;color:var(--text-muted)}
.rs-detail{display:flex;align-items:flex-start;gap:8px;margin-bottom:10px;font-size:13px}
.rs-detail-icon{width:16px;height:16px;color:var(--text-muted);flex-shrink:0;margin-top:1px}
.rs-detail-label{font-size:11px;color:var(--text-muted);margin-bottom:1px}
.rs-detail-value{color:var(--text-secondary);word-break:break-all}
.rs-detail-value a{color:var(--primary-light);font-size:12px}
.rs-editable{background:transparent;border:1px solid transparent;padding:2px 6px;border-radius:var(--radius-sm);color:var(--text-secondary);width:100%;transition:var(--transition);font-size:13px}
.rs-editable:hover{border-color:var(--border)}
.rs-editable:focus{border-color:var(--primary);background:var(--bg-input)}
.rs-section-title{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.5px;color:var(--text-muted);margin-bottom:10px}
.rs-notes textarea{width:100%;background:var(--bg-dark);border:1px solid var(--border);border-radius:var(--radius);padding:8px;font-size:12px;resize:vertical;min-height:60px}
.rs-tags{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:8px}
.rs-tag{font-size:11px;padding:3px 8px;border-radius:12px;background:var(--primary-dim);color:var(--primary-light);display:inline-flex;align-items:center;gap:4px;animation:tagIn .2s ease}
@keyframes tagIn{from{opacity:0;transform:scale(.8)}to{opacity:1;transform:scale(1)}}
.rs-tag button{color:var(--primary-light);font-size:14px;line-height:1;opacity:.7;display:flex;align-items:center}
.rs-tag button:hover{opacity:1}
.rs-tag-input{width:100%;padding:5px 8px;font-size:12px;background:var(--bg-dark);border:1px solid var(--border);border-radius:var(--radius-sm)}
.rs-actions{display:flex;flex-direction:column;gap:8px}
.rs-action-btn{padding:8px 12px;border-radius:var(--radius);font-size:13px;font-weight:500;display:flex;align-items:center;gap:8px;transition:var(--transition)}
.rs-action-btn:hover{background:var(--bg-hover)}
.rs-action-btn.danger{color:var(--danger)}
.rs-action-btn.danger:hover{background:rgba(239,68,68,.1)}
.rs-transfer-select{flex:1;padding:6px 8px;font-size:12px}
.rs-rating{display:flex;align-items:center;gap:4px;justify-content:center;margin-top:8px}
.rs-rating .star{font-size:18px;color:var(--text-muted)}
.rs-rating .star.filled{color:var(--warning)}

/* =========================================================
   SETTINGS MODAL
   ========================================================= */
.modal-overlay{position:fixed;inset:0;background:rgba(0,0,0,.6);z-index:200;display:none;align-items:center;justify-content:center;backdrop-filter:blur(4px)}
.modal-overlay.visible{display:flex}
.modal{background:var(--bg-sidebar);border:1px solid var(--border);border-radius:var(--radius-xl);width:90vw;max-width:800px;max-height:85vh;display:flex;flex-direction:column;box-shadow:var(--shadow-lg);animation:modalIn .2s ease}
@keyframes modalIn{from{opacity:0;transform:scale(.95)}to{opacity:1;transform:scale(1)}}
.modal-header{padding:16px 20px;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between}
.modal-header h2{font-size:18px;font-weight:600}
.modal-close{width:32px;height:32px;border-radius:var(--radius);display:flex;align-items:center;justify-content:center;color:var(--text-muted);transition:var(--transition)}
.modal-close:hover{background:var(--bg-hover);color:var(--text)}
.modal-body{flex:1;overflow-y:auto;display:flex;min-height:0}
.modal-tabs{width:180px;border-right:1px solid rgba(99,102,241,.08);padding:8px;flex-shrink:0}
.modal-tab{padding:10px 12px;border-radius:var(--radius);font-size:13px;cursor:pointer;transition:var(--transition);margin-bottom:2px;color:var(--text-secondary)}
.modal-tab:hover{background:var(--bg-hover)}
.modal-tab.active{background:var(--primary-dim);color:var(--primary-light);font-weight:500}
.modal-content{flex:1;padding:20px;overflow-y:auto}
.modal-content h3{font-size:15px;font-weight:600;margin-bottom:16px}

.form-group{margin-bottom:16px}
.form-group label{display:block;font-size:12px;font-weight:500;color:var(--text-muted);margin-bottom:4px}
.form-group input,.form-group textarea,.form-group select{width:100%}
.form-group textarea{resize:vertical;min-height:60px}
.form-row{display:flex;gap:12px}
.form-row .form-group{flex:1}
.form-actions{display:flex;gap:8px;justify-content:flex-end;margin-top:16px}
.form-inline{display:flex;align-items:center;gap:8px;margin-bottom:12px}
.form-inline label{margin:0;font-size:13px;color:var(--text-secondary)}

.btn{padding:8px 16px;border-radius:var(--radius);font-weight:500;font-size:13px;transition:var(--transition);display:inline-flex;align-items:center;gap:6px}
.btn-primary{background:var(--primary);color:#fff}
.btn-primary:hover{background:var(--primary-hover)}
.btn-secondary{background:var(--bg-input);color:var(--text-secondary);border:1px solid var(--border)}
.btn-secondary:hover{background:var(--bg-hover);color:var(--text)}
.btn-danger{background:var(--danger);color:#fff}
.btn-danger:hover{filter:brightness(.9)}
.btn-sm{padding:5px 10px;font-size:12px}
.btn-block{width:100%;justify-content:center}

.data-table{width:100%;border-collapse:collapse}
.data-table th{text-align:left;font-size:11px;text-transform:uppercase;letter-spacing:.5px;color:var(--text-muted);padding:8px 12px;border-bottom:1px solid var(--border)}
.data-table td{padding:10px 12px;border-bottom:1px solid rgba(255,255,255,.04);font-size:13px}
.data-table tr:hover td{background:var(--bg-hover)}

.embed-code{background:var(--bg-dark);border:1px solid var(--border);border-radius:var(--radius);padding:12px;font-family:monospace;font-size:12px;color:var(--text-secondary);white-space:pre-wrap;word-break:break-all;max-height:120px;overflow-y:auto;margin-top:8px}
.copy-btn{font-size:11px;color:var(--primary-light);cursor:pointer;margin-top:4px;display:inline-flex;align-items:center;gap:4px}

.toggle-switch{position:relative;width:40px;height:22px;display:inline-block}
.toggle-switch input{opacity:0;width:0;height:0}
.toggle-switch .slider{position:absolute;inset:0;background:var(--bg-input);border-radius:11px;cursor:pointer;transition:var(--transition)}
.toggle-switch .slider::before{content:'';position:absolute;width:16px;height:16px;border-radius:50%;background:var(--bg-card);left:3px;top:3px;transition:var(--transition)}
.toggle-switch input:checked+.slider{background:var(--primary)}
.toggle-switch input:checked+.slider::before{transform:translateX(18px)}

/* Widget preview */
.widget-preview{background:var(--bg-dark);border:1px solid var(--border);border-radius:var(--radius-lg);padding:16px;margin-top:16px;display:flex;align-items:flex-end;justify-content:flex-end;min-height:200px;position:relative}
.widget-preview-window{width:220px;border-radius:12px;overflow:hidden;box-shadow:var(--shadow-lg);font-size:12px}
.widget-preview-header{padding:12px;color:#fff;font-weight:600;display:flex;align-items:center;gap:6px}
.widget-preview-body{background:var(--bg-card);padding:12px;color:#333}
.widget-preview-msg{background:var(--bg-input);border-radius:8px;padding:6px 10px;margin-bottom:6px;font-size:11px;color:var(--text)}
.widget-preview-input{background:var(--bg-main);border-radius:6px;padding:6px 10px;font-size:11px;color:var(--text-muted)}
.widget-preview-bubble{width:48px;height:48px;border-radius:50%;display:flex;align-items:center;justify-content:center;color:#fff;cursor:default;margin-left:12px;flex-shrink:0}
.widget-preview-bubble svg{width:24px;height:24px}

/* Image lightbox */
.lightbox{position:fixed;inset:0;background:rgba(0,0,0,.85);z-index:300;display:none;align-items:center;justify-content:center;cursor:zoom-out;backdrop-filter:blur(4px)}
.lightbox.visible{display:flex}
.lightbox img{max-width:90vw;max-height:90vh;border-radius:var(--radius);animation:lightboxZoom .25s ease}
@keyframes lightboxZoom{from{opacity:0;transform:scale(.8)}to{opacity:1;transform:scale(1)}}
.lightbox-close{position:fixed;top:20px;right:20px;width:40px;height:40px;border-radius:50%;background:rgba(255,255,255,.15);color:#fff;display:flex;align-items:center;justify-content:center;cursor:pointer;z-index:301;transition:var(--transition);border:none;font-size:20px}
.lightbox-close:hover{background:rgba(255,255,255,.3)}

/* File upload preview */
.upload-preview{padding:8px 12px;background:var(--bg-dark);border:1px solid var(--border);border-radius:var(--radius);margin-bottom:8px;display:none;align-items:center;gap:8px}
.upload-preview.visible{display:flex}
.upload-preview img{width:40px;height:40px;object-fit:cover;border-radius:var(--radius-sm)}
.upload-preview .up-name{flex:1;font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.upload-preview .up-remove{color:var(--danger);cursor:pointer}

/* =========================================================
   TOAST
   ========================================================= */
.toast-container{position:fixed;bottom:20px;right:20px;z-index:400;display:flex;flex-direction:column;gap:8px}
.toast{padding:12px 16px;background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-lg);display:flex;align-items:center;gap:8px;font-size:13px;animation:toastSlideIn .3s ease;min-width:250px;max-width:380px}
.toast.error{border-color:var(--danger)}
.toast.success{border-color:var(--success)}
.toast.info{border-color:var(--info)}
@keyframes toastSlideIn{from{opacity:0;transform:translateX(40px)}to{opacity:1;transform:translateX(0)}}

/* Loading overlay */
.connecting-overlay{position:fixed;inset:0;background:rgba(15,16,25,.95);backdrop-filter:blur(8px);z-index:500;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:16px;color:var(--text-muted);font-size:14px}
.connecting-overlay.hidden{display:none}

/* =========================================================
   RESPONSIVE
   ========================================================= */
.sidebar-toggle{display:none;width:36px;height:36px;border-radius:var(--radius);align-items:center;justify-content:center;color:var(--text-secondary);transition:var(--transition)}
.sidebar-toggle:hover{background:var(--bg-hover);color:var(--text)}

@media(max-width:1024px){
  .right-sidebar{width:0;min-width:0;overflow:hidden;border:none}
  .right-sidebar.open{width:var(--right-width);min-width:var(--right-width);border-left:1px solid rgba(99,102,241,.08);position:absolute;right:0;top:var(--topbar-height);bottom:0;z-index:50;background:var(--bg-sidebar)}
  .sidebar-toggle{display:flex}
}
@media(max-width:768px){
  .left-sidebar{width:0;min-width:0;overflow:hidden;border:none;position:absolute;left:0;top:var(--topbar-height);bottom:0;z-index:50}
  .left-sidebar.open{width:var(--left-width);min-width:var(--left-width);border-right:1px solid rgba(99,102,241,.08)}
  .sidebar-toggle{display:flex}
  .modal-tabs{width:120px}
  .modal{width:95vw}
  .msg-bubble{max-width:85%!important}
}
@media(max-width:480px){
  .modal-body{flex-direction:column}
  .modal-tabs{width:100%;border-right:none;border-bottom:1px solid var(--border);display:flex;padding:4px;overflow-x:auto}
  .modal-tab{white-space:nowrap;font-size:12px}
}

/* Loading spinner */
.spinner{width:24px;height:24px;border:3px solid var(--border);border-top-color:var(--primary);border-radius:50%;animation:spin .8s linear infinite;margin:20px auto}
.spinner.lg{width:36px;height:36px;border-width:4px}
@keyframes spin{to{transform:rotate(360deg)}}

/* Notification dot for chats */
.notification-pulse{animation:notifPulse 2s ease-in-out infinite}
@keyframes notifPulse{0%,100%{box-shadow:0 0 0 0 rgba(79,70,229,.4)}50%{box-shadow:0 0 0 6px rgba(79,70,229,0)}}

/* =========================================================
   JIVO-STYLE ICON SIDEBAR
   ========================================================= */
:root{
  --nav-width:68px;
  --nav-bg:#FFFFFF;
  --nav-border:var(--border);
  --nav-text:#6B7280;
  --nav-active:#4F46E5;
  --nav-hover:#F3F4F6;
}
.icon-nav{position:fixed;left:0;top:0;bottom:0;width:var(--nav-width);background:linear-gradient(180deg,#12132a 0%,#0d0e1f 100%);border-right:1px solid rgba(99,102,241,.1);display:flex;flex-direction:column;align-items:center;z-index:200;padding:12px 0 8px;box-shadow:2px 0 20px rgba(0,0,0,.3)}
.icon-nav-brand{width:42px;height:42px;border-radius:14px;background:linear-gradient(135deg,#6366f1,#818cf8);display:flex;align-items:center;justify-content:center;margin-bottom:24px;flex-shrink:0;box-shadow:0 4px 20px rgba(99,102,241,.4);transition:transform .2s}
.icon-nav-brand:hover{transform:scale(1.08)}
.icon-nav-brand svg{width:22px;height:22px;fill:#fff;stroke:none}
.icon-nav-items{flex:1;display:flex;flex-direction:column;align-items:center;gap:2px;width:100%;overflow-y:auto;overflow-x:hidden}
.icon-nav-item{width:56px;display:flex;flex-direction:column;align-items:center;gap:3px;padding:8px 0;border-radius:10px;cursor:pointer;transition:all .15s ease;position:relative;text-decoration:none}
.icon-nav-item svg{width:20px;height:20px;stroke:var(--nav-text);fill:none;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round;transition:all .15s ease}
.icon-nav-item span{font-size:10px;color:var(--nav-text);font-weight:500;line-height:1;transition:all .15s ease}
.icon-nav-item:hover{background:var(--nav-hover)}
.icon-nav-item:hover svg{stroke:var(--nav-active)}
.icon-nav-item:hover span{color:var(--nav-active)}
.icon-nav-item.active{background:rgba(99,102,241,.12);box-shadow:inset 0 0 20px rgba(99,102,241,.06)}
.icon-nav-item.active svg{stroke:var(--nav-active);stroke-width:2.2}
.icon-nav-item.active span{color:var(--nav-active);font-weight:600}
.icon-nav-item.active::before{content:'';position:absolute;left:0;top:6px;bottom:6px;width:3px;border-radius:0 4px 4px 0;background:linear-gradient(180deg,#6366f1,#818cf8);box-shadow:0 0 8px rgba(99,102,241,.5)}
.icon-nav-item .nav-badge{position:absolute;top:2px;right:4px;min-width:16px;height:16px;border-radius:8px;background:#EF4444;color:#fff;font-size:9px;font-weight:700;display:flex;align-items:center;justify-content:center;padding:0 4px}
.icon-nav-item .nav-badge:empty,.icon-nav-item .nav-badge[data-count="0"]{display:none}
#navVisitorBadge{display:none}
#navVisitorBadge.has-count{display:flex!important;background:#22C55E}
#navVisitorBadge{background:#22C55E}
.icon-nav-bottom{display:flex;flex-direction:column;align-items:center;gap:8px;padding-top:8px;border-top:1px solid var(--nav-border);width:48px;flex-shrink:0}
.nav-status-toggle{display:flex;flex-direction:column;align-items:center;gap:4px;cursor:pointer;padding:6px 0}
.nav-status-dot{width:10px;height:10px;border-radius:50%;background:var(--success);border:2px solid var(--bg-sidebar);box-shadow:0 0 0 1px rgba(0,0,0,.1);transition:background .2s}
.nav-status-dot.away{background:var(--warning)}
.nav-status-dot.offline{background:var(--text-muted)}
.nav-status-text{font-size:9px;color:var(--nav-text);font-weight:500}
.nav-agent-avatar{width:32px;height:32px;border-radius:50%;background:linear-gradient(135deg,#6366f1,#818cf8);color:#fff;display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:700;cursor:pointer;margin-bottom:4px}

/* Adjust existing layout to account for icon sidebar */
/* topbar hidden, layout handled per-section */

/* =========================================================
   SECTION PAGES (non-chat sections)
   ========================================================= */
.section-page{display:none;flex:1;background:var(--bg-main);overflow-y:auto;padding:0}
.section-page.active-section{display:flex;flex-direction:column}
.section-header{padding:24px 32px 16px;background:var(--bg-card);border-bottom:1px solid var(--border)}
.section-header h1{font-size:22px;font-weight:700;color:var(--text);margin-bottom:4px}
.section-header p{font-size:14px;color:var(--text-secondary)}
.section-body{padding:24px 32px;flex:1}
.section-card{background:var(--bg-card);border:1px solid var(--border);border-radius:12px;padding:24px;margin-bottom:16px}
.section-card h3{font-size:16px;font-weight:600;color:var(--text);margin-bottom:12px}

/* Stats grid */
.stats-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:16px;margin-bottom:24px}
.stat-card{background:var(--bg-card);border:1px solid var(--border);border-radius:14px;padding:20px;transition:all .2s}
.stat-card:hover{border-color:rgba(99,102,241,.2);box-shadow:0 4px 16px rgba(0,0,0,.2)}
.stat-card .stat-val{font-size:28px;font-weight:700;color:var(--text)}
.stat-card .stat-label{font-size:13px;color:var(--text-secondary);margin-top:4px}
.stat-card .stat-icon{width:40px;height:40px;border-radius:10px;display:flex;align-items:center;justify-content:center;margin-bottom:12px}
.stat-card .stat-icon svg{width:20px;height:20px;stroke-width:2}

/* Data tables */
.data-table{width:100%;border-collapse:collapse}
.data-table th{text-align:left;padding:10px 16px;font-size:12px;font-weight:600;color:var(--text-secondary);text-transform:uppercase;letter-spacing:.5px;border-bottom:2px solid var(--border);background:var(--bg-main)}
.data-table td{padding:12px 16px;border-bottom:1px solid var(--border);font-size:13px;color:var(--text)}
.data-table tr:hover td{background:var(--bg-main)}
.data-table .status-badge{display:inline-flex;align-items:center;gap:4px;padding:3px 10px;border-radius:20px;font-size:11px;font-weight:600}
.status-badge.online{background:#DCFCE7;color:#16A34A}
.status-badge.away{background:#FEF9C3;color:#CA8A04}
.status-badge.offline{background:var(--bg-input);color:var(--text-secondary)}

/* Buttons for sections */
.btn-primary{background:#4F46E5;color:#fff;border:none;padding:9px 20px;border-radius:8px;font-size:13px;font-weight:600;cursor:pointer;transition:all .15s}
.btn-primary:hover{background:var(--primary-hover)}
.btn-secondary{background:var(--bg-card);color:var(--text);border:1px solid var(--border-light);padding:9px 20px;border-radius:8px;font-size:13px;font-weight:500;cursor:pointer;transition:all .15s}
.btn-secondary:hover{background:var(--bg-main)}
.btn-danger{background:#FEE2E2;color:#DC2626;border:none;padding:6px 14px;border-radius:6px;font-size:12px;font-weight:600;cursor:pointer}
.btn-danger:hover{background:#FECACA}

/* Form in sections */
.form-row{display:flex;gap:12px;margin-bottom:12px}
.form-row .form-field{flex:1}
.form-field label{display:block;font-size:12px;font-weight:600;color:var(--text);margin-bottom:4px}
.form-field input,.form-field select{width:100%;padding:9px 12px;border:1px solid var(--border-light);border-radius:8px;font-size:13px;color:var(--text);background:var(--bg-card)}
.form-field input:focus,.form-field select:focus{border-color:#4F46E5;outline:none;box-shadow:0 0 0 3px rgba(79,70,229,.1)}

/* Widget code box */
.widget-code{background:#1E293B;color:#E2E8F0;padding:14px 16px;border-radius:8px;font-family:monospace;font-size:12px;word-break:break-all;position:relative;margin-top:8px}
.widget-code .copy-btn{position:absolute;top:8px;right:8px;background:rgba(255,255,255,.15);color:#fff;border:none;padding:4px 10px;border-radius:4px;font-size:11px;cursor:pointer}
.widget-code .copy-btn:hover{background:rgba(255,255,255,.25)}

/* Modal for adding agents/websites */
.modal-overlay{display:none;position:fixed;inset:0;background:rgba(0,0,0,.4);z-index:500;align-items:center;justify-content:center}
.modal-overlay.show{display:flex}
.modal-box{background:var(--bg-card);border-radius:16px;padding:28px;width:460px;max-width:90vw;box-shadow:0 20px 60px rgba(0,0,0,.2)}
.modal-box h2{font-size:18px;font-weight:700;color:var(--text);margin-bottom:20px}
.modal-actions{display:flex;gap:10px;justify-content:flex-end;margin-top:20px}

/* Hide topbar elements moved to sidebar */
.topbar{display:none!important}
@media(max-width:768px){
  .mobile-sidebar-toggle{display:flex!important;position:fixed;z-index:250;width:36px;height:36px;border-radius:8px;align-items:center;justify-content:center;background:var(--bg-card);border:1px solid var(--border);box-shadow:0 2px 8px rgba(0,0,0,.1);cursor:pointer}
  .mobile-toggle-left{top:8px;left:8px}
  .mobile-toggle-right{top:8px;right:8px}
}
.app-layout{margin-top:0!important;height:100vh!important;margin-left:0!important}
.section-page{margin-left:var(--nav-width);height:100vh;overflow-y:auto}
#sectionChats{margin-left:var(--nav-width);overflow:hidden}
#sectionChats .app-layout{margin-left:0!important}

/* Chat section wrapper */
#sectionChats{display:flex;flex:1;min-height:0}
#sectionChats .left-sidebar{border-left:none}
#sectionChats .app-layout{margin-left:0!important;height:100%!important}


/* Pagination */
.pagination{display:flex;align-items:center;justify-content:center;gap:4px;padding:16px 0}
.pagination button{min-width:34px;height:34px;border:1px solid var(--border-light);border-radius:6px;background:var(--bg-card);color:var(--text);font-size:13px;font-weight:500;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .15s}
.pagination button:hover:not(:disabled){background:var(--bg-input);border-color:var(--text-muted)}
.pagination button.active{background:#4F46E5;color:#fff;border-color:#4F46E5}
.pagination button:disabled{opacity:.4;cursor:not-allowed}
.pagination .page-info{font-size:12px;color:var(--text-secondary);margin:0 8px}

/* Website Settings Editor */
.ws-editor{display:none;margin-left:var(--nav-width);height:100vh;overflow-y:auto;background:var(--bg-main)}
.ws-editor.active-section{display:block}
.ws-editor-header{padding:20px 32px;background:var(--bg-card);border-bottom:1px solid var(--border);display:flex;align-items:center;gap:12px}
.ws-editor-header .ws-back{width:36px;height:36px;border-radius:8px;border:1px solid var(--border-light);background:var(--bg-card);display:flex;align-items:center;justify-content:center;cursor:pointer;color:var(--text-secondary)}
.ws-editor-header .ws-back:hover{background:var(--bg-input)}
.ws-editor-body{display:flex;gap:0;max-width:1200px}
.ws-editor-nav{width:200px;min-width:200px;padding:16px 0;border-right:1px solid #E5E7EB;background:var(--bg-card);position:sticky;top:0;height:100vh;overflow-y:auto}
.ws-editor-nav a{display:block;padding:9px 24px;font-size:13px;color:var(--text-secondary);cursor:pointer;text-decoration:none;border-left:3px solid transparent}
.ws-editor-nav a:hover{color:var(--text);background:var(--bg-main)}
.ws-editor-nav a.active{color:#4F46E5;font-weight:600;border-left-color:#4F46E5;background:rgba(79,70,229,.04)}
.ws-editor-content{flex:1;padding:24px 32px}
.ws-settings-group{margin-bottom:32px}
.ws-settings-group h3{font-size:16px;font-weight:700;color:var(--text);margin-bottom:4px}
.ws-settings-group p{font-size:13px;color:var(--text-secondary);margin-bottom:16px}
.ws-field{margin-bottom:16px}
.ws-field label{display:block;font-size:13px;font-weight:600;color:var(--text);margin-bottom:5px}
.ws-field input[type="text"],.ws-field input[type="number"],.ws-field textarea,.ws-field select{width:100%;max-width:400px;padding:9px 12px;border:1px solid var(--border-light);border-radius:8px;font-size:13px;color:var(--text);background:var(--bg-card)}
.ws-field input:focus,.ws-field textarea:focus,.ws-field select:focus{border-color:#4F46E5;outline:none;box-shadow:0 0 0 3px rgba(79,70,229,.1)}
.ws-field textarea{min-height:70px;resize:vertical}
.ws-field .ws-hint{font-size:11px;color:var(--text-muted);margin-top:3px}
.ws-toggle{display:flex;align-items:center;gap:10px;margin-bottom:12px}
.ws-toggle label{font-size:13px;color:var(--text);cursor:pointer;display:flex;align-items:center;gap:8px}
.ws-toggle input[type="checkbox"]{width:18px;height:18px;accent-color:#4F46E5;cursor:pointer}
.ws-color-row{display:flex;align-items:center;gap:12px;margin-bottom:12px}
.ws-color-preview{width:40px;height:40px;border-radius:10px;border:2px solid var(--border);cursor:pointer}
.ws-color-input{width:120px;padding:9px 12px;border:1px solid var(--border-light);border-radius:8px;font-size:13px;font-family:monospace}
.ws-color-presets{display:flex;gap:6px;flex-wrap:wrap;margin-top:8px}
.ws-color-preset{width:32px;height:32px;border-radius:8px;border:2px solid transparent;cursor:pointer;transition:all .15s}
.ws-color-preset:hover{transform:scale(1.15)}
.ws-color-preset.selected{border-color:var(--text);box-shadow:0 0 0 2px #fff,0 0 0 4px #111827}
.ws-save-bar{position:sticky;bottom:0;padding:16px 32px;background:var(--bg-card);border-top:1px solid var(--border);display:flex;gap:12px;justify-content:flex-end}


/* Export panel */
.export-panel{background:var(--bg-card);border:1px solid var(--border);border-radius:12px;padding:20px;margin-bottom:16px}
.export-panel h3{margin:0 0 12px;font-size:15px;font-weight:600;color:var(--text)}
.export-row{display:flex;gap:12px;align-items:flex-end;flex-wrap:wrap}
.export-row .form-field{flex:1;min-width:140px}
.export-row .form-field label{display:block;font-size:12px;font-weight:600;color:var(--text);margin-bottom:4px}
.export-row .form-field input,.export-row .form-field select{width:100%;padding:8px 10px;border:1px solid var(--border-light);border-radius:6px;font-size:13px;color:var(--text);background:var(--bg-card)}


/* Charts */
.chart-container{background:var(--bg-card);border:1px solid var(--border);border-radius:12px;padding:20px;margin-bottom:16px}
.chart-container h3{margin:0 0 4px;font-size:15px;font-weight:600;color:var(--text)}
.chart-container .chart-sub{font-size:12px;color:var(--text-muted);margin-bottom:16px}
.chart-bar-wrap{display:flex;align-items:flex-end;gap:3px;height:160px;padding-top:8px}
.chart-bar-col{flex:1;display:flex;flex-direction:column;align-items:center;gap:2px;min-width:0}
.chart-bar{width:100%;border-radius:4px 4px 0 0;background:#4F46E5;min-height:2px;transition:height .3s ease}
.chart-bar:hover{background:var(--primary-hover)}
.chart-bar-label{font-size:9px;color:var(--text-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:100%}
.chart-bar-val{font-size:9px;color:var(--text-secondary);font-weight:600}
.stats-date-filter{display:flex;gap:8px;align-items:center;margin-bottom:16px;flex-wrap:wrap}
.stats-date-filter button{padding:6px 14px;border-radius:6px;font-size:12px;font-weight:500;border:1px solid var(--border-light);background:var(--bg-card);color:var(--text);cursor:pointer}
.stats-date-filter button.active{background:#4F46E5;color:#fff;border-color:#4F46E5}
.stats-date-filter button:hover:not(.active){background:var(--bg-input)}
.perf-table{width:100%;border-collapse:collapse;margin-top:8px}
.perf-table th{text-align:left;padding:8px 12px;font-size:11px;font-weight:600;color:var(--text-secondary);text-transform:uppercase;border-bottom:2px solid var(--border);background:var(--bg-main)}
.perf-table td{padding:10px 12px;border-bottom:1px solid #F3F4F6;font-size:13px;color:var(--text)}
.perf-table tr:hover td{background:var(--bg-main)}
.charts-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}
@media(max-width:900px){.charts-grid{grid-template-columns:1fr}}


/* =========================================================
   MOBILE RESPONSIVE
   ========================================================= */

/* Tablet: icon-nav becomes bottom bar */
@media(max-width:768px){
  :root{--nav-width:0px}

  .icon-nav{
    top:auto;bottom:0;left:0;right:0;width:100%;height:56px;
    flex-direction:row;padding:0;border-right:none;border-top:1px solid var(--nav-border);
    z-index:300
  }
  .icon-nav-brand{display:none}
  .icon-nav-items{
    flex-direction:row;gap:0;overflow-x:auto;overflow-y:hidden;
    justify-content:space-around;padding:0 4px;width:100%
  }
  .icon-nav-item{
    width:auto;min-width:48px;padding:6px 8px;border-radius:8px;flex-shrink:0
  }
  .icon-nav-item svg{width:18px;height:18px}
  .icon-nav-item span{font-size:9px}
  .icon-nav-item.active::before{display:none}
  .icon-nav-item .nav-badge{top:-2px;right:0px;min-width:14px;height:14px;font-size:8px}
  .icon-nav-bottom{
    display:flex;flex-direction:row;gap:8px;align-items:center;
    border-top:none;border-left:1px solid var(--nav-border);
    width:auto;padding:0 8px;flex-shrink:0
  }
  .nav-status-toggle{flex-direction:row;gap:4px;padding:4px 0}
  .nav-agent-avatar{width:28px;height:28px;font-size:10px}

  /* Sections */
  .section-page{margin-left:0!important;height:calc(100vh - 56px)!important;padding-bottom:60px}
  #sectionChats{margin-left:0!important;height:calc(100vh - 56px)!important}
  .section-header{padding:16px 16px 12px}
  .section-header h1{font-size:18px}
  .section-body{padding:12px 16px}

  /* Chat layout */
  .app-layout{margin-left:0!important;height:calc(100vh - 56px)!important}
  .left-sidebar{position:absolute;left:0;top:0;bottom:0;z-index:50;width:280px;min-width:280px;transition:transform .2s ease;transform:translateX(0)}
  .left-sidebar:not(.open){transform:translateX(-100%);width:0;min-width:0;overflow:hidden}
  .right-sidebar{position:absolute;right:0;top:0;bottom:0;z-index:50;width:280px;min-width:280px;background:var(--bg-card)}
  .right-sidebar:not(.open){width:0;min-width:0;overflow:hidden}

  /* Stats */
  .stats-grid{grid-template-columns:repeat(2,1fr)!important;gap:8px}
  .stat-card{padding:12px}
  .stat-card .stat-val{font-size:22px}
  .charts-grid{grid-template-columns:1fr!important}
  .chart-bar-wrap{height:120px}

  /* Export */
  .export-row{flex-direction:column}
  .export-panel{padding:14px}

  /* Data tables */
  .data-table,.perf-table{font-size:12px}
  .data-table th,.perf-table th{padding:6px 8px;font-size:10px}
  .data-table td,.perf-table td{padding:8px}

  /* Website editor */
  .ws-editor{margin-left:0!important;padding-bottom:60px}
  .ws-editor-body{flex-direction:column}
  .ws-editor-nav{width:100%;min-width:100%;height:auto;position:relative;border-right:none;border-bottom:1px solid var(--border);display:flex;flex-wrap:wrap;padding:8px;gap:4px}
  .ws-editor-nav a{padding:6px 12px;border-left:none;border-radius:6px;font-size:12px;white-space:nowrap}
  .ws-editor-nav a.active{background:rgba(79,70,229,.08);border-left:none}
  .ws-editor-content{padding:16px}
  .ws-field input,.ws-field textarea,.ws-field select{max-width:100%!important}
  .ws-save-bar{padding:12px 16px}

  /* Modals */
  .modal-box{width:95vw;padding:20px;max-height:90vh;overflow-y:auto}
  .form-row{flex-direction:column;gap:8px}

  /* Visitors table scroll */
  .section-card{overflow-x:auto}
  .pagination{flex-wrap:wrap;gap:2px}
  .pagination button{min-width:30px;height:30px;font-size:12px}

  /* Date filter */
  .stats-date-filter{gap:4px}
  .stats-date-filter button{padding:5px 10px;font-size:11px}
}

/* Phone: smaller adjustments */
@media(max-width:480px){
  .icon-nav{height:50px}
  .icon-nav-item{min-width:40px;padding:4px 6px}
  .icon-nav-item svg{width:16px;height:16px}
  .icon-nav-item span{font-size:8px}
  .icon-nav-bottom{padding:0 4px}
  .nav-status-text{display:none}
  .nav-agent-avatar{width:24px;height:24px;font-size:9px}

  .section-page{height:calc(100vh - 50px)!important;padding-bottom:54px}
  #sectionChats{height:calc(100vh - 50px)!important}
  .app-layout{height:calc(100vh - 50px)!important}

  .section-header{padding:12px}
  .section-header h1{font-size:16px}
  .section-header p{font-size:12px}
  .section-body{padding:8px 12px}

  .stats-grid{grid-template-columns:1fr 1fr!important;gap:6px}
  .stat-card{padding:10px}
  .stat-card .stat-val{font-size:18px}
  .stat-card .stat-label{font-size:11px}

  .chart-container{padding:12px}
  .chart-container h3{font-size:14px}

  .ws-editor-header{padding:12px 16px}
  .ws-editor-header h1{font-size:16px!important}
  .ws-editor-content{padding:12px}

  .export-panel h3{font-size:14px}

  .left-sidebar{width:260px;min-width:260px}
  .left-sidebar.open{width:260px;min-width:260px}

  /* Business hours table */
  #wsBhSchedule table{font-size:11px}
  #wsBhSchedule input[type="time"]{width:80px;font-size:10px;padding:2px 4px}
}

/* Landscape phone fix */
@media(max-height:500px) and (max-width:900px){
  .icon-nav{height:44px}
  .icon-nav-item span{display:none}
  .section-page{height:calc(100vh - 44px)!important}
  #sectionChats{height:calc(100vh - 44px)!important}
  .app-layout{height:calc(100vh - 44px)!important}
}



/* Mobile dark mode fixes */
html.light .mobile-sidebar-toggle{background:var(--bg-card)!important;border-color:var(--border)!important}
html.light .left-sidebar.open,html.light .right-sidebar.open{background:var(--bg-sidebar)}

/* Touch-friendly improvements */
@media(max-width:768px){
  /* Emoji picker mobile */
  .emoji-picker{width:280px}
  .emoji-grid{grid-template-columns:repeat(7,1fr)}
  .emoji-item{font-size:20px;padding:5px}

  /* Message search mobile */
  .msg-search-bar{flex-wrap:wrap}
  .msg-search-bar input{min-width:0}

  /* Better touch targets */
  .chat-item{padding:12px 14px}
  .ch-action-btn{width:36px;height:36px}
  .input-btn{width:36px;height:36px}
  
  /* Topbar mobile */
  .topbar{padding:0 8px;gap:6px}
  .topbar-brand{font-size:15px}
  .topbar-btn{width:32px;height:32px}
  .topbar-agent-name{display:none}

  /* Settings page mobile */
  .section-card .form-row{flex-direction:column;gap:10px}
}

@media(max-width:480px){
  .emoji-picker{width:260px}
  .emoji-grid{grid-template-columns:repeat(6,1fr)}
  
  /* Chat header mobile */
  .chat-header{padding:8px 10px}
  .ch-name{font-size:13px}
  .ch-page{font-size:10px}
}

/* Tag filter */
.tag-filter-bar{display:flex;gap:4px;padding:4px 12px 8px;flex-wrap:wrap;align-items:center}
.tag-filter-btn{padding:3px 10px;border-radius:12px;font-size:11px;font-weight:500;border:1px solid var(--border-light);background:var(--bg-card);color:var(--text-secondary);cursor:pointer;transition:all .15s;white-space:nowrap}
.tag-filter-btn:hover{border-color:var(--primary);color:var(--primary)}
.tag-filter-btn.active{background:var(--primary);color:#fff;border-color:var(--primary)}
.tag-filter-btn.clear{background:transparent;border:1px dashed var(--border-light);color:var(--text-muted)}
.tag-filter-btn.clear:hover{border-color:var(--danger);color:var(--danger)}
.ci-tags{display:flex;gap:3px;flex-wrap:wrap;margin-top:2px}
.ci-tag{font-size:10px;padding:1px 6px;border-radius:8px;background:rgba(99,102,241,.15);color:var(--primary-light);font-weight:500}
.ci-tag.sales{background:rgba(34,197,94,.15);color:#4ade80}
.ci-tag.support{background:rgba(59,130,246,.15);color:#60a5fa}
.ci-tag.complaint{background:#FEE2E2;color:#DC2626}
.ci-tag.urgent{background:#FEF3C7;color:#D97706}
.ci-tag.lead{background:#F3E8FF;color:#9333EA}


/* Tag picker dropdown */
.rs-tag-picker{display:flex;flex-wrap:wrap;gap:4px;margin-top:6px}
.rs-tag-pick{padding:3px 10px;border-radius:12px;font-size:11px;font-weight:500;cursor:pointer;transition:all .15s;border:1px solid var(--border);background:var(--bg-card);color:var(--text-secondary)}
.rs-tag-pick:hover{border-color:#4F46E5;color:#4F46E5;background:#EEF2FF}
.rs-tag-pick.added{opacity:.4;cursor:default;pointer-events:none}
.rs-tag-pick.sales{border-color:#DCFCE7;color:#16A34A}.rs-tag-pick.sales:hover{background:#DCFCE7}
.rs-tag-pick.support{border-color:#DBEAFE;color:#2563EB}.rs-tag-pick.support:hover{background:#DBEAFE}
.rs-tag-pick.complaint{border-color:#FEE2E2;color:#DC2626}.rs-tag-pick.complaint:hover{background:#FEE2E2}
.rs-tag-pick.urgent{border-color:#FEF3C7;color:#D97706}.rs-tag-pick.urgent:hover{background:#FEF3C7}
.rs-tag-pick.lead{border-color:#F3E8FF;color:#9333EA}.rs-tag-pick.lead:hover{background:#F3E8FF}
.rs-tag-pick.billing{border-color:#E0E7FF;color:#4F46E5}.rs-tag-pick.billing:hover{background:#E0E7FF}
.rs-tag-pick.technical{border-color:#DBEAFE;color:#1D4ED8}.rs-tag-pick.technical:hover{background:#DBEAFE}
.rs-tag-pick.general{border-color:#F3F4F6;color:var(--text-secondary)}.rs-tag-pick.general:hover{background:var(--bg-input)}


/* Page History */
.page-history-item{padding:6px 0;border-bottom:1px solid var(--border);display:flex;flex-direction:column;gap:2px}
.page-history-item:last-child{border-bottom:none}
.page-history-url{color:var(--primary-light);font-size:11px;word-break:break-all;cursor:pointer;text-decoration:none}
.page-history-url:hover{text-decoration:underline}
.page-history-title{font-size:11px;color:var(--text-secondary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.page-history-time{font-size:10px;color:var(--text-muted)}

/* Department */
.ci-dept{font-size:10px;padding:1px 6px;border-radius:3px;background:#EEF2FF;color:#4F46E5;font-weight:500;margin-left:4px}
html.light .ci-dept{background:rgba(79,70,229,.15);color:#818cf8}

/* Modern chat item state borders */
.chat-item.waiting{border-left-color:var(--warning)}
.chat-item.active-chat{border-left-color:var(--success)}
.chat-item.closed{border-left-color:transparent}
.chat-item:hover{background:var(--bg-hover);transform:translateX(2px)}
.chat-item.active{background:var(--bg-active);border-left-color:var(--primary)!important}

/* Smooth section transitions */
.section-page{transition:opacity .2s ease}

/* Better scrollbar for dark */
::-webkit-scrollbar-track{background:var(--bg-dark)}

/* Glow effect on primary buttons */
.btn-primary{background:var(--primary);color:#fff;border:none;padding:8px 16px;border-radius:var(--radius);font-weight:600;font-size:13px;cursor:pointer;transition:all .2s;box-shadow:0 2px 8px rgba(99,102,241,.25)}
.btn-primary:hover{background:var(--primary-hover);box-shadow:0 4px 16px rgba(99,102,241,.35);transform:translateY(-1px)}

/* Better secondary buttons */
.btn-secondary{background:var(--bg-input);color:var(--text-secondary);border:1px solid var(--border-light);padding:8px 16px;border-radius:var(--radius);font-weight:500;font-size:13px;cursor:pointer;transition:all .2s}
.btn-secondary:hover{background:var(--bg-hover);border-color:var(--text-muted);color:var(--text)}

/* Online visitor dot pulse */
.ov-dot{animation:pulse-dot 2s infinite}
@keyframes pulse-dot{0%,100%{box-shadow:0 0 0 0 rgba(34,197,94,.4)}50%{box-shadow:0 0 0 4px rgba(34,197,94,0)}}

/* Tab improvements */
.tab-btn{transition:all .2s;position:relative;padding-bottom:8px}
.tab-btn:hover{color:var(--primary)}

/* Search input improvements */
.search-wrap input{background:var(--bg-input)!important;border:1px solid var(--border)!important;color:var(--text)!important;transition:all .2s}
.search-wrap input:focus{border-color:var(--primary)!important;box-shadow:0 0 0 3px rgba(99,102,241,.15)}

/* =========================================================
   MODERN VISUAL ENHANCEMENTS
   ========================================================= */

/* Ambient glow behind sidebar */
.icon-nav::after{content:'';position:absolute;top:30%;right:-40px;width:80px;height:200px;background:radial-gradient(ellipse,rgba(99,102,241,.06) 0%,transparent 70%);pointer-events:none;z-index:-1}

/* Left panel header area */
.left-panel .status-select-wrap{background:linear-gradient(180deg,var(--bg-sidebar) 0%,transparent 100%);padding:12px 16px;border-bottom:1px solid var(--border)}

/* Chat area subtle pattern */
.chat-area{background:var(--bg-main)!important;background-image:radial-gradient(circle at 50% 50%,rgba(99,102,241,.02) 0%,transparent 50%)!important}

/* Right panel header */
.right-panel .rs-header{border-bottom:1px solid var(--border);padding:16px;background:linear-gradient(180deg,rgba(99,102,241,.03) 0%,transparent 100%)}

/* Visitor item hover glow */
.ov-item:hover{background:rgba(99,102,241,.06)!important;border-radius:var(--radius)}

/* Badge glow */
.nav-badge{box-shadow:0 2px 8px rgba(239,68,68,.4)!important}
#navVisitorBadge.has-count{box-shadow:0 2px 8px rgba(34,197,94,.4)!important}

/* Tab active underline glow */
.tab-btn.active::after{content:'';position:absolute;bottom:0;left:0;right:0;height:2px;background:var(--primary);border-radius:2px;box-shadow:0 0 8px rgba(99,102,241,.5)}

/* Modal overlay - darker, blur */
.modal-overlay{background:rgba(0,0,0,.6)!important;backdrop-filter:blur(4px)}
.modal-content{box-shadow:0 20px 60px rgba(0,0,0,.5),0 0 40px rgba(99,102,241,.05)!important;border:1px solid var(--border)!important;border-radius:var(--radius-lg)!important}

/* Toast notifications modern */
.toast{border-radius:var(--radius)!important;box-shadow:0 8px 24px rgba(0,0,0,.3)!important;backdrop-filter:blur(10px);border:1px solid var(--border)}

/* Sound checkboxes area */
.sound-toggles{border-top:1px solid var(--border);padding:8px 12px;background:rgba(0,0,0,.15)}

/* Smooth transitions everywhere */
*{transition-property:background,border-color,color,box-shadow,opacity,transform;transition-duration:.15s;transition-timing-function:ease}
input,textarea,select,.chat-item,.icon-nav-item,.btn-primary,.btn-secondary{transition-duration:.2s}

/* Chat input modern */
.chat-input-area textarea,.chat-input-area input[type="text"]{background:var(--bg-input)!important;border:1px solid var(--border)!important;color:var(--text)!important;border-radius:var(--radius-lg)!important;padding:10px 14px!important;resize:none;transition:all .2s}
.chat-input-area textarea:focus,.chat-input-area input[type="text"]:focus{border-color:var(--primary)!important;box-shadow:0 0 0 3px rgba(99,102,241,.12)}

/* Send button modern */
.send-btn,.chat-send-btn{background:var(--primary)!important;border-radius:50%!important;width:38px!important;height:38px!important;display:flex!important;align-items:center!important;justify-content:center!important;box-shadow:0 2px 8px rgba(99,102,241,.3);transition:all .2s}
.send-btn:hover,.chat-send-btn:hover{background:var(--primary-hover)!important;box-shadow:0 4px 16px rgba(99,102,241,.4);transform:scale(1.05)}

/* Chat header modern */
.chat-header{background:var(--bg-sidebar);border-bottom:1px solid var(--border);padding:12px 16px}

/* Right sidebar sections */
.rs-section{border-bottom:1px solid var(--border);padding:0}
.rs-section-head{padding:12px 16px;cursor:pointer;display:flex;align-items:center;justify-content:space-between;transition:background .15s}
.rs-section-head:hover{background:var(--bg-hover)}
.rs-section-head .rs-chevron{width:14px;height:14px;color:var(--text-muted);transition:transform .2s ease;flex-shrink:0}.rs-section-head.collapsed .rs-chevron{transform:rotate(-90deg)}
.rs-section-body{padding:0 16px 12px}

/* Visitor details */
.rs-detail-row{display:flex;justify-content:space-between;padding:6px 0;font-size:13px;border-bottom:1px solid var(--border)}
.rs-detail-row .label{color:var(--text-muted)}
.rs-detail-row .value{color:var(--text);font-weight:500}

/* Online visitor items */
.ov-item{padding:10px 16px;display:flex;align-items:center;gap:10px;font-size:13px;color:var(--text-secondary);cursor:pointer;transition:all .15s;border-radius:0}
.ov-item:hover{background:rgba(99,102,241,.06)}

/* Status select modern */
.status-select-wrap{position:relative}
.status-select-wrap select{appearance:none;-webkit-appearance:none;background:var(--bg-input);color:var(--text);border:1px solid var(--border);border-radius:var(--radius);padding:8px 32px 8px 12px;font-size:13px;font-weight:500;cursor:pointer;width:100%;transition:all .2s}
.status-select-wrap select:focus{border-color:var(--primary);box-shadow:0 0 0 3px rgba(99,102,241,.12)}
.status-select-wrap::after{content:'BC';position:absolute;right:12px;top:50%;transform:translateY(-50%);font-size:10px;color:var(--text-muted);pointer-events:none}

/* Tabs modern */
.chat-tabs{display:flex;gap:0;border-bottom:2px solid var(--border);padding:0 16px}
.tab-btn{padding:10px 16px;font-size:13px;font-weight:600;color:var(--text-muted);border:none;background:none;cursor:pointer;position:relative;transition:all .2s}
.tab-btn:hover{color:var(--text)}
.tab-btn .tab-count{background:var(--bg-input);color:var(--text-muted);padding:1px 6px;border-radius:10px;font-size:11px;margin-left:4px;font-weight:600}
.tab-btn.active{color:var(--primary)}
.tab-btn.active .tab-count{background:var(--primary-dim);color:var(--primary)}

/* Search input */
.search-wrap{padding:8px 12px}
.search-wrap input{width:100%;background:var(--bg-input);border:1px solid var(--border);color:var(--text);border-radius:var(--radius);padding:8px 12px 8px 32px;font-size:13px;transition:all .2s}
.search-wrap input:focus{border-color:var(--primary);box-shadow:0 0 0 3px rgba(99,102,241,.12)}

/* Modal modern */
.modal-content{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:0 20px 60px rgba(0,0,0,.5);color:var(--text);max-width:500px;width:90%;padding:24px}
.modal-content h3{color:var(--text);font-size:18px;font-weight:700;margin-bottom:16px}
.modal-content label{color:var(--text-secondary);font-size:13px;font-weight:500;margin-bottom:4px;display:block}

/* Settings section modern */
.settings-section{border:1px solid var(--border);border-radius:var(--radius-lg);padding:20px;margin-bottom:16px;background:var(--bg-card)}
.settings-section h4{color:var(--text);font-size:15px;font-weight:600;margin-bottom:12px}

/* Website editor */
.ws-editor{background:var(--bg-card);border:1px solid var(--border)}
.ws-nav a{color:var(--text-secondary);padding:8px 16px;font-size:13px;transition:all .15s;border-radius:var(--radius-sm)}
.ws-nav a:hover{background:var(--bg-hover);color:var(--text);text-decoration:none}
.ws-nav a.active{color:var(--primary);background:var(--primary-dim);font-weight:600;text-decoration:none}

/* Form groups */
.form-field{margin-bottom:14px}
.form-field label{color:var(--text-secondary);font-size:13px;font-weight:500;margin-bottom:6px;display:block}
.form-field input,.form-field select,.form-field textarea{background:var(--bg-input);border:1px solid var(--border);color:var(--text);border-radius:var(--radius);padding:8px 12px;width:100%;transition:all .2s}
.form-field input:focus,.form-field select:focus,.form-field textarea:focus{border-color:var(--primary);box-shadow:0 0 0 3px rgba(99,102,241,.12)}

/* Checkbox modern */
input[type="checkbox"]{accent-color:var(--primary)}

/* =========================================================
   CHAT VIEW — MAJOR VISUAL UPGRADE
   ========================================================= */
.left-sidebar{background:var(--bg-sidebar)!important;border-right:1px solid var(--border)!important;display:flex;flex-direction:column}
.agent-status-bar{padding:12px 16px;border-bottom:1px solid var(--border)}
.agent-status-bar select,.agent-status-select{width:100%;appearance:none;-webkit-appearance:none;background:var(--bg-input)!important;color:var(--text)!important;border:1px solid var(--border)!important;border-radius:14px!important;padding:10px 36px 10px 14px!important;font-size:14px!important;font-weight:600!important;cursor:pointer}
.chat-tabs,.chat-tab-bar{display:flex!important;gap:0!important;border-bottom:1px solid var(--border)!important;padding:0!important;background:transparent!important}
.chat-tab{flex:1!important;padding:12px 8px!important;text-align:center!important;font-size:12px!important;font-weight:700!important;text-transform:uppercase!important;letter-spacing:.5px!important;color:var(--text-muted)!important;border:none!important;background:none!important;cursor:pointer;position:relative;transition:all .2s}
.chat-tab:hover{color:var(--text-secondary)!important}
.chat-tab.active{color:var(--primary)!important}
.chat-tab.active::after{content:""!important;position:absolute;bottom:-1px;left:20%;right:20%;height:2px;background:var(--primary);border-radius:2px;box-shadow:0 0 8px rgba(99,102,241,.4)}
.chat-tab .tab-count{display:inline-block;background:var(--bg-input);color:var(--text-muted);padding:1px 7px;border-radius:10px;font-size:10px;font-weight:700;margin-left:4px}
.chat-tab.active .tab-count{background:rgba(99,102,241,.15);color:var(--primary)}
.chat-search{padding:8px 12px;border-bottom:1px solid var(--border)}
.chat-search-wrap input{width:100%!important;background:var(--bg-input)!important;border:1px solid transparent!important;color:var(--text)!important;border-radius:10px!important;padding:9px 70px 9px 32px!important;font-size:13px!important;transition:all .2s}
.chat-search-wrap input:focus{border-color:var(--primary)!important;box-shadow:0 0 0 3px rgba(99,102,241,.1);background:var(--bg-card)!important}
.chat-item{padding:14px 16px!important;border-bottom:1px solid var(--border)!important;cursor:pointer;transition:all .15s ease!important;display:flex!important;gap:12px!important;border-left:3px solid transparent!important}
.chat-item:hover{background:rgba(99,102,241,.04)!important;transform:translateX(2px)}
.chat-item.active{background:rgba(99,102,241,.1)!important;border-left-color:var(--primary)!important}
.chat-item.waiting{border-left-color:var(--warning)!important}
.ci-avatar,.chat-item .ci-avatar{width:40px!important;height:40px!important;border-radius:50%!important;background:linear-gradient(135deg,rgba(99,102,241,.2),rgba(99,102,241,.05))!important;color:var(--primary-light)!important;display:flex!important;align-items:center!important;justify-content:center!important;font-weight:700!important;font-size:14px!important;flex-shrink:0!important;border:2px solid rgba(99,102,241,.15)!important}
.chat-item.waiting .ci-avatar{border-color:rgba(245,158,11,.3)!important;background:linear-gradient(135deg,rgba(245,158,11,.15),rgba(245,158,11,.05))!important;color:var(--warning)!important}
.ci-name{font-weight:600!important;font-size:14px!important;color:var(--text)!important}
.ci-preview{font-size:12px!important;color:var(--text-muted)!important;margin-top:2px!important}
.ci-time{font-size:11px!important;color:var(--text-muted)!important}
.ci-wait-time.green{background:rgba(34,197,94,.15);color:#4ade80}
.ci-wait-time.yellow{background:rgba(245,158,11,.15);color:#fbbf24}
.ci-wait-time.red{background:rgba(239,68,68,.15);color:#f87171;animation:pulse-badge 1.5s infinite}
@keyframes pulse-badge{0%,100%{opacity:1}50%{opacity:.6}}
.ci-unread{width:8px;height:8px;border-radius:50%;background:var(--primary);box-shadow:0 0 6px rgba(99,102,241,.5)}
.empty-state svg{width:80px!important;height:80px!important;opacity:.08!important;stroke-width:1!important}
.empty-state p{font-size:16px!important;font-weight:600!important;color:var(--text-secondary)!important}
.chat-header{background:var(--bg-sidebar)!important;border-bottom:1px solid var(--border)!important;padding:12px 20px!important}
.ch-name{font-weight:700!important;font-size:15px!important;color:var(--text)!important}
.status-dot.online{background:var(--success);box-shadow:0 0 6px rgba(34,197,94,.5)}
.messages-area{padding:20px!important;background:var(--bg-main)!important}
.msg-bubble{max-width:70%!important;padding:10px 16px!important;border-radius:18px!important;font-size:14px!important;line-height:1.55!important}
.msg-row.agent .msg-bubble{background:var(--bg-card)!important;border:1px solid var(--border)!important;border-radius:18px 18px 18px 4px!important;box-shadow:0 1px 4px rgba(0,0,0,.1)!important;color:var(--text)!important}
.msg-row.visitor .msg-bubble{background:linear-gradient(135deg,#6366f1 0%,#4f46e5 100%)!important;color:#fff!important;border-radius:18px 18px 4px 18px!important;box-shadow:0 2px 12px rgba(99,102,241,.3)!important;border:none!important}
.msg-date-sep{display:flex;align-items:center;gap:12px;margin:16px 0;color:var(--text-muted);font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:1px}
.msg-date-sep::before,.msg-date-sep::after{content:"";flex:1;height:1px;background:var(--border)}
.message-input-area{background:var(--bg-sidebar)!important;border-top:1px solid var(--border)!important;padding:12px 16px!important}
.message-input-wrap{display:flex;align-items:flex-end;gap:8px;background:var(--bg-input);border:1px solid var(--border);border-radius:18px;padding:4px 4px 4px 16px;transition:all .2s}
.message-input-wrap:focus-within{border-color:var(--primary);box-shadow:0 0 0 3px rgba(99,102,241,.1)}
.message-input-wrap textarea{flex:1!important;background:transparent!important;border:none!important;color:var(--text)!important;font-size:14px!important;padding:8px 0!important;resize:none!important;outline:none!important;box-shadow:none!important}
.input-btn{width:34px;height:34px;border-radius:50%;display:flex;align-items:center;justify-content:center;color:var(--text-muted);transition:all .15s;cursor:pointer;flex-shrink:0}
.input-btn:hover{color:var(--text);background:var(--bg-hover)}
.input-btn.send-btn{background:var(--primary)!important;color:#fff!important;box-shadow:0 2px 8px rgba(99,102,241,.3)}
.input-btn.send-btn:hover{background:var(--primary-hover)!important;transform:scale(1.05)}
.scroll-to-bottom{position:absolute!important;bottom:16px!important;right:16px!important;width:36px!important;height:36px!important;border-radius:50%!important;background:var(--bg-card)!important;border:1px solid var(--border)!important;box-shadow:0 4px 12px rgba(0,0,0,.3)!important}
.right-sidebar{background:var(--bg-sidebar)!important;border-left:1px solid var(--border)!important}
.rs-avatar{width:56px!important;height:56px!important;border-radius:50%!important;background:linear-gradient(135deg,rgba(99,102,241,.2),rgba(99,102,241,.05))!important;color:var(--primary-light)!important;display:flex!important;align-items:center!important;justify-content:center!important;font-weight:700!important;font-size:20px!important;margin:16px auto 8px!important;border:2px solid rgba(99,102,241,.15)!important}
.rs-name{font-weight:700!important;font-size:16px!important;color:var(--text)!important;text-align:center!important}
.rs-section-header{padding:12px 16px!important;cursor:pointer;transition:background .15s}
.rs-section-header:hover{background:var(--bg-hover)}
.rs-section-title{font-size:12px!important;font-weight:700!important;text-transform:uppercase!important;letter-spacing:.5px!important;color:var(--text-muted)!important}
.rs-editable{background:var(--bg-input)!important;border:1px solid var(--border)!important;color:var(--text)!important;border-radius:6px!important;padding:6px 10px!important;font-size:13px!important;width:100%!important}
.ov-header{padding:10px 16px;font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.5px;color:var(--text-muted)}
.ov-count{background:rgba(34,197,94,.15);color:#4ade80;padding:1px 7px;border-radius:10px;font-size:10px;font-weight:700}
.ov-dot{width:7px!important;height:7px!important;background:var(--success)!important;box-shadow:0 0 6px rgba(34,197,94,.4)}
.sound-toggle{padding:10px 16px!important;border-top:1px solid var(--border)!important;background:rgba(0,0,0,.1);font-size:12px;color:var(--text-muted)}

/* =========================================================
   UNIFIED HEADER + LIST
   ========================================================= */
.unified-header{border-bottom:1px solid var(--border);flex-shrink:0}
.uh-top{display:flex;align-items:center;justify-content:space-between;padding:10px 14px;gap:8px}
.uh-status{display:flex;align-items:center;gap:8px;flex:1}
.uh-status-dot{width:9px;height:9px;border-radius:50%;flex-shrink:0;transition:background .2s}
.uh-status-dot.online{background:#22c55e;box-shadow:0 0 6px rgba(34,197,94,.5)}
.uh-status-dot.away{background:#f59e0b;box-shadow:0 0 6px rgba(245,158,11,.5)}
.uh-status-dot.offline{background:#64748b}
.uh-status-select{appearance:none;-webkit-appearance:none;background:transparent!important;border:none!important;color:var(--text)!important;font-size:14px!important;font-weight:600!important;cursor:pointer;padding:2px 16px 2px 0!important;outline:none}
.uh-counts{display:flex;gap:6px;flex-shrink:0}
.uh-count{display:inline-flex;align-items:center;justify-content:center;min-width:22px;height:22px;border-radius:11px;font-size:11px;font-weight:700;padding:0 6px}
.uh-count.waiting{background:rgba(245,158,11,.15);color:#fbbf24}
.uh-count.active{background:rgba(34,197,94,.15);color:#4ade80}
.uh-count.closed{background:var(--bg-input);color:var(--text-muted)}
.uh-count:empty,.uh-count[data-v="0"]{opacity:.4}
.uh-search{padding:6px 14px 10px;position:relative}
.uh-search svg{position:absolute;left:24px;top:50%;transform:translateY(-50%);width:14px;height:14px;color:var(--text-muted);pointer-events:none}
.uh-search input{width:100%;background:var(--bg-input);border:1px solid transparent;color:var(--text);border-radius:10px;padding:8px 60px 8px 34px;font-size:13px;transition:all .2s;outline:none}
.uh-search input:focus{border-color:var(--primary);box-shadow:0 0 0 3px rgba(99,102,241,.1);background:var(--bg-card)}
.uh-search .kbd-hint{position:absolute;right:24px;top:50%;transform:translateY(-50%);font-size:10px;color:var(--text-muted);background:var(--bg-card);border:1px solid var(--border);border-radius:4px;padding:1px 6px;font-family:monospace}

/* Chat list separator */
.chat-list-separator{display:flex;align-items:center;gap:10px;padding:6px 16px;color:var(--text-muted);font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:1px}
.chat-list-separator::before,.chat-list-separator::after{content:"";flex:1;height:1px;background:var(--border)}

/* Chat item status styling in unified list */
.chat-item[data-status="waiting"]{border-left-color:var(--warning)!important}
.chat-item[data-status="active"]{border-left-color:var(--success)!important}
.chat-item[data-status="closed"]{opacity:.7;border-left-color:transparent!important}
.chat-item[data-status="closed"]:hover{opacity:1}
.chat-item[data-status="closed"] .ci-avatar{border-color:var(--border)!important;background:var(--bg-input)!important;color:var(--text-muted)!important}

/* =========================================================
   VISITORS SECTION — DARK THEME
   ========================================================= */
#sectionVisitors{background:var(--bg-main);color:var(--text);overflow-y:auto;padding:24px}
#sectionVisitors h2{color:var(--text);font-size:20px;font-weight:700;margin-bottom:16px}
#sectionVisitors .data-table{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-lg);overflow:hidden}
#sectionVisitors .data-table th{background:var(--bg-input);color:var(--text-muted);border-bottom:1px solid var(--border);font-size:11px;text-transform:uppercase;letter-spacing:.5px}
#sectionVisitors .data-table td{border-bottom:1px solid var(--border);color:var(--text-secondary);font-size:13px}
#sectionVisitors .data-table tr:hover td{background:var(--bg-hover)}
#sectionVisitors .data-table tr:last-child td{border-bottom:none}
.visitor-flag{font-size:16px;margin-right:4px}
.visitor-browser{color:var(--text-muted);font-size:12px}
.pagination{display:flex;gap:4px;margin-top:16px;justify-content:center}
.pagination button{background:var(--bg-input);color:var(--text-secondary);border:1px solid var(--border);border-radius:var(--radius-sm);padding:6px 12px;font-size:12px;cursor:pointer;transition:all .15s}
.pagination button:hover{border-color:var(--primary);color:var(--primary)}
.pagination button.active{background:var(--primary);color:#fff;border-color:var(--primary)}

/* =========================================================
   STATISTICS SECTION — DARK THEME
   ========================================================= */
#sectionStatistics{background:var(--bg-main);color:var(--text);overflow-y:auto;padding:24px}
#sectionStatistics h2{color:var(--text);font-size:20px;font-weight:700;margin-bottom:16px}
.stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:16px;margin-bottom:24px}
.stat-card{background:var(--bg-card)!important;border:1px solid var(--border)!important;border-radius:14px!important;padding:20px!important;transition:all .2s}
.stat-card:hover{border-color:rgba(99,102,241,.2);box-shadow:0 4px 16px rgba(0,0,0,.2);transform:translateY(-2px)}
.stat-card .stat-val,.stat-card .stat-value{font-size:28px!important;font-weight:800!important;color:var(--text)!important;background:linear-gradient(135deg,var(--primary),var(--primary-hover));-webkit-background-clip:text;-webkit-text-fill-color:transparent;background-clip:text}
.stat-card .stat-label{font-size:12px!important;color:var(--text-muted)!important;text-transform:uppercase;letter-spacing:.5px;margin-top:4px}
.stat-card .stat-icon{background:var(--primary-dim)!important;border-radius:12px}
.chart-container{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-lg);padding:20px;margin-bottom:16px}
.chart-container h3{color:var(--text);font-size:16px;font-weight:600;margin-bottom:16px}
.chart-bar-wrap{display:flex;align-items:flex-end;gap:4px;height:150px}
.chart-bar{background:var(--primary);border-radius:4px 4px 0 0;min-width:20px;transition:all .3s;cursor:pointer;position:relative}
.chart-bar:hover{background:var(--primary-hover);box-shadow:0 -4px 12px rgba(99,102,241,.3)}
.chart-label{font-size:10px;color:var(--text-muted);text-align:center;margin-top:4px}
.export-section{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-lg);padding:20px;margin-top:16px}
.export-section h3{color:var(--text);margin-bottom:12px}

/* Stats period buttons */
.stats-period-btns{display:flex;gap:4px;margin-bottom:16px;background:var(--bg-input);border-radius:var(--radius);padding:4px}
.stats-period-btns button{flex:1;padding:6px 12px;border:none;background:transparent;color:var(--text-muted);border-radius:var(--radius-sm);font-size:12px;font-weight:600;cursor:pointer;transition:all .15s}
.stats-period-btns button:hover{color:var(--text)}
.stats-period-btns button.active{background:var(--primary);color:#fff;box-shadow:0 2px 8px rgba(99,102,241,.25)}

/* =========================================================
   TEAM SECTION — DARK THEME
   ========================================================= */
#sectionTeam{background:var(--bg-main);color:var(--text);overflow-y:auto;padding:24px}
#sectionTeam h2{color:var(--text);font-size:20px;font-weight:700;margin-bottom:16px}
.team-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:16px}
.agent-card{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-lg);padding:20px;display:flex;align-items:center;gap:14px;transition:all .2s}
.agent-card:hover{border-color:rgba(99,102,241,.15);box-shadow:0 4px 16px rgba(0,0,0,.2)}
.agent-card .agent-avatar{width:48px;height:48px;border-radius:50%;background:linear-gradient(135deg,rgba(99,102,241,.2),rgba(99,102,241,.05));color:var(--primary-light);display:flex;align-items:center;justify-content:center;font-weight:700;font-size:18px;flex-shrink:0;border:2px solid rgba(99,102,241,.15)}
.agent-card .agent-info{flex:1}
.agent-card .agent-name{font-weight:700;color:var(--text);font-size:15px}
.agent-card .agent-email{color:var(--text-muted);font-size:12px}
.agent-card .agent-status{font-size:11px;display:flex;align-items:center;gap:4px;margin-top:4px}
.agent-card .agent-role{background:var(--primary-dim);color:var(--primary-light);padding:2px 8px;border-radius:10px;font-size:10px;font-weight:600;text-transform:uppercase}

/* =========================================================
   WEBSITES SECTION — DARK THEME
   ========================================================= */
#sectionWebsites{background:var(--bg-main);color:var(--text);overflow-y:auto;padding:24px}
#sectionWebsites h2{color:var(--text);font-size:20px;font-weight:700;margin-bottom:16px}
.website-card{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-lg);padding:20px;margin-bottom:12px;display:flex;align-items:center;justify-content:space-between;transition:all .2s}
.website-card:hover{border-color:rgba(99,102,241,.15);box-shadow:0 4px 16px rgba(0,0,0,.2)}
.website-card .ws-name{font-weight:700;color:var(--text);font-size:15px}
.website-card .ws-domain{color:var(--text-muted);font-size:13px}
.website-card .ws-actions{display:flex;gap:8px}

/* =========================================================
   SETTINGS SECTION — DARK THEME
   ========================================================= */
#sectionSettings{background:var(--bg-main);color:var(--text);overflow-y:auto;padding:24px}
#sectionSettings h2{color:var(--text);font-size:20px;font-weight:700;margin-bottom:16px}
.settings-card{background:var(--bg-card)!important;border:1px solid var(--border)!important;border-radius:var(--radius-lg)!important;padding:24px!important;margin-bottom:16px}
.settings-card h4{color:var(--text)!important;font-size:16px;font-weight:700;margin-bottom:16px;padding-bottom:12px;border-bottom:1px solid var(--border)}
.settings-card label{color:var(--text-secondary)!important;font-size:13px;font-weight:500}
.settings-card input,.settings-card select,.settings-card textarea{background:var(--bg-input)!important;border:1px solid var(--border)!important;color:var(--text)!important;border-radius:var(--radius)!important;padding:10px 14px!important}
.settings-card input:focus,.settings-card select:focus{border-color:var(--primary)!important;box-shadow:0 0 0 3px rgba(99,102,241,.12)}

/* =========================================================
   MODALS — DARK THEME
   ========================================================= */
.modal-overlay{background:rgba(0,0,0,.65)!important;backdrop-filter:blur(6px)!important}
.modal-content,.modal{background:var(--bg-card)!important;border:1px solid var(--border)!important;border-radius:var(--radius-lg)!important;color:var(--text)!important;box-shadow:0 24px 80px rgba(0,0,0,.5)!important}
.modal-content h3,.modal h3{color:var(--text)!important;font-size:18px;font-weight:700}
.modal-content label,.modal label{color:var(--text-secondary)!important}
.modal-content input,.modal input,.modal-content select,.modal select{background:var(--bg-input)!important;border:1px solid var(--border)!important;color:var(--text)!important;border-radius:var(--radius)!important}
.modal-content input:focus,.modal input:focus{border-color:var(--primary)!important;box-shadow:0 0 0 3px rgba(99,102,241,.12)}

/* =========================================================
   WEBSITE EDITOR — DARK THEME
   ========================================================= */
#websiteEditor{background:var(--bg-main)!important;color:var(--text)}
.ws-back{color:var(--text-muted);transition:color .15s}
.ws-back:hover{color:var(--text)}
.ws-editor-header{border-bottom:1px solid var(--border);padding:16px 20px}
.ws-editor-header h3{color:var(--text);font-size:18px;font-weight:700}
.ws-nav{border-bottom:1px solid var(--border);padding:0 20px;display:flex;gap:0;overflow-x:auto}
.ws-nav a{padding:10px 16px;color:var(--text-muted);font-size:13px;font-weight:500;border-bottom:2px solid transparent;transition:all .15s;white-space:nowrap;text-decoration:none}
.ws-nav a:hover{color:var(--text);text-decoration:none}
.ws-nav a.active{color:var(--primary);border-bottom-color:var(--primary);font-weight:600;text-decoration:none}
.ws-settings-group{padding:20px}
.ws-settings-group label{color:var(--text-secondary);font-size:13px;font-weight:500;display:block;margin-bottom:4px}
.ws-settings-group input,.ws-settings-group select,.ws-settings-group textarea{background:var(--bg-input);border:1px solid var(--border);color:var(--text);border-radius:var(--radius);padding:8px 12px;width:100%}
.ws-settings-group input:focus,.ws-settings-group select:focus{border-color:var(--primary);box-shadow:0 0 0 3px rgba(99,102,241,.12)}

/* Embed code dark */
.widget-code{background:var(--bg-input)!important;color:var(--primary-light)!important;border:1px solid var(--border);border-radius:var(--radius)!important}
.widget-code .copy-btn{background:var(--primary)!important;color:#fff!important;border-radius:var(--radius-sm)}

/* =========================================================
   MOBILE RESPONSIVENESS — COMPLETE OVERHAUL
   ========================================================= */

/* Tablet: hide right sidebar, slide on demand */
@media(max-width:1024px){
  .right-sidebar{width:0!important;min-width:0!important;overflow:hidden!important;border:none!important;position:absolute!important;right:0;top:0;bottom:0;z-index:60;transition:width .25s ease,min-width .25s ease}
  .right-sidebar.open{width:var(--right-width)!important;min-width:var(--right-width)!important;border-left:1px solid var(--border)!important;box-shadow:-4px 0 20px rgba(0,0,0,.3)}
}

/* Mobile: full overhaul */
@media(max-width:768px){
  /* Hide icon sidebar, show bottom nav */
  .icon-nav{display:none!important}
  .topbar{display:none!important}

  /* Remove nav-width margins */
  .section-page,.app-layout,#sectionChats{margin-left:0!important}
  #sectionChats{height:calc(100vh - 56px)!important}

  /* Bottom tab bar */
  .mobile-bottom-nav{display:flex!important;position:fixed;bottom:0;left:0;right:0;height:56px;background:var(--bg-sidebar);border-top:1px solid var(--border);z-index:300;align-items:center;justify-content:space-around;padding:0 4px}
  .mobile-nav-item{display:flex;flex-direction:column;align-items:center;gap:2px;padding:6px 0;cursor:pointer;color:var(--text-muted);transition:color .15s;position:relative;flex:1;text-decoration:none}
  .mobile-nav-item svg{width:22px;height:22px;stroke:currentColor;fill:none;stroke-width:1.8}
  .mobile-nav-item span{font-size:10px;font-weight:600}
  .mobile-nav-item.active{color:var(--primary)}
  .mobile-nav-item .mob-badge{position:absolute;top:0;right:calc(50% - 16px);min-width:16px;height:16px;border-radius:8px;background:#EF4444;color:#fff;font-size:9px;font-weight:700;display:flex;align-items:center;justify-content:center;padding:0 4px}
  .mobile-nav-item .mob-badge:empty{display:none}

  /* Left sidebar = full screen overlay */
  .left-sidebar{position:fixed!important;left:0!important;top:0!important;bottom:56px!important;width:100%!important;min-width:100%!important;z-index:200!important;transform:translateX(0)!important;border:none!important}

  /* Right sidebar = full screen slide from right */
  .right-sidebar{position:fixed!important;right:0!important;top:0!important;bottom:56px!important;width:100%!important;z-index:250!important;transform:translateX(100%);transition:transform .25s ease!important}
  .right-sidebar.open{transform:translateX(0)!important;width:100%!important;min-width:100%!important}

  /* Chat center takes full width */
  .chat-center{position:fixed!important;left:0!important;top:0!important;right:0!important;bottom:56px!important;z-index:100}

  /* When chat selected, hide left sidebar */
  .chat-center.chat-open~.left-sidebar{transform:translateX(-100%)!important}

  /* Back button for mobile chat view */
  .mobile-back-btn{display:flex!important;width:36px;height:36px;border-radius:50%;align-items:center;justify-content:center;color:var(--text-muted);cursor:pointer;flex-shrink:0;margin-right:4px;transition:all .15s}
  .mobile-back-btn:hover{background:var(--bg-hover);color:var(--text)}

  /* Chat header compact */
  .chat-header{padding:8px 12px!important}
  .ch-name{font-size:14px!important}

  /* Message input bigger touch targets */
  .message-input-wrap{padding:6px 6px 6px 14px!important}
  .message-input-wrap textarea{font-size:16px!important;padding:10px 0!important}
  .input-btn{width:40px!important;height:40px!important}
  .input-btn.send-btn{width:42px!important;height:42px!important}

  /* Message bubbles */
  .msg-bubble{max-width:85%!important;font-size:15px!important}

  /* Unified header compact */
  .unified-header .uh-top{padding:8px 12px}
  .unified-header .uh-search{padding:4px 12px 8px}
  .unified-header .uh-search input{padding:10px 60px 10px 34px!important;font-size:14px!important}

  /* Chat items bigger touch targets */
  .chat-item{padding:14px 12px!important}

  /* Online visitors */
  .ov-item{padding:12px!important}

  /* Modals full width */
  .modal-content,.modal{width:95%!important;max-width:100%!important;margin:16px!important;max-height:90vh!important;overflow-y:auto}

  /* Sections full viewport */
  #sectionVisitors,#sectionTeam,#sectionWebsites,#sectionStatistics,#sectionSettings{margin-left:0!important;padding:16px!important;padding-bottom:72px!important}

  /* Stats grid stack */
  .stats-grid{grid-template-columns:1fr 1fr!important;gap:10px!important}
  .stat-card{padding:14px!important}
  .stat-card .stat-val,.stat-card .stat-value{font-size:22px!important}

  /* Tables scroll horizontally */
  .data-table{display:block;overflow-x:auto;white-space:nowrap}

  /* Emoji picker full width */
  .emoji-picker-wrap{position:fixed!important;bottom:0!important;left:0!important;right:0!important;margin:0!important;z-index:300}
  .emoji-picker{width:100%!important;max-height:50vh!important;border-radius:var(--radius-lg) var(--radius-lg) 0 0!important}

  /* Sound toggles */
  .sound-toggle{padding-bottom:64px!important}

  /* Hide desktop sidebar toggles */
  .sidebar-toggle{display:none!important}
  .mobile-sidebar-toggle{display:none!important}

  /* Scroll to bottom button */
  .scroll-to-bottom{bottom:72px!important}
}

/* Small phones */
@media(max-width:380px){
  .stats-grid{grid-template-columns:1fr!important}
  .uh-counts{gap:4px}
  .uh-count{min-width:20px;height:20px;font-size:10px}
}

/* Desktop: hide mobile elements */
@media(min-width:769px){
  .mobile-bottom-nav{display:none!important}
  .mobile-back-btn{display:none!important}
}

/* =========================================================
   MOBILE: Hide online visitors + sound from chat sidebar
   ========================================================= */
@media(max-width:768px){
  /* Online visitors section — hide on mobile (available in Visitors tab) */
  .online-visitors-section{display:none!important}

  /* Sound toggles — hide on mobile (moved to Settings) */
  .sound-toggle{display:none!important}

  /* Give chat list more space */
  .chat-list{flex:1!important;padding-bottom:8px!important}
}

/* =========================================================
   MOBILE: Chat open/close behavior
   ========================================================= */
@media(max-width:768px){
  /* When no chat selected, show left sidebar full screen */
  .left-sidebar{transform:translateX(0)!important;width:100%!important;min-width:100%!important}

  /* Chat center hidden by default on mobile */
  .chat-center{transform:translateX(100%);transition:transform .25s ease}

  /* When chat is open, slide chat center in */
  .chat-center.chat-open{transform:translateX(0)!important;z-index:210!important}

  /* Back button visible in chat header on mobile */
  .mobile-back-btn{display:flex!important}
}

/* =========================================================
   KEYBOARD SHORTCUTS MODAL
   ========================================================= */
.shortcuts-modal{max-width:480px!important;padding:24px 28px!important}
.shortcut-group{margin-bottom:20px}
.shortcut-group:last-child{margin-bottom:0}
.shortcut-group h4{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:1px;color:var(--primary-light);margin-bottom:10px;padding-bottom:6px;border-bottom:1px solid var(--border)}
.shortcut-row{display:flex;align-items:center;justify-content:space-between;padding:6px 0;font-size:13px;color:var(--text)}
.shortcut-desc{flex:1}
kbd{background:var(--bg-input);border:1px solid var(--border-light);border-radius:4px;padding:2px 8px;font-size:11px;font-family:monospace;color:var(--text-secondary);min-width:24px;text-align:center;box-shadow:0 1px 2px rgba(0,0,0,.2)}

/* =========================================================
   SLA WARNINGS ON WAITING CHATS
   ========================================================= */
/* 0-1min: green (normal) */
.ci-wait-time.green{background:rgba(34,197,94,.12)!important;color:#4ade80!important;font-size:10px;font-weight:700;padding:2px 8px;border-radius:10px}
/* 1-3min: yellow (attention) */
.ci-wait-time.yellow{background:rgba(245,158,11,.12)!important;color:#fbbf24!important;font-size:10px;font-weight:700;padding:2px 8px;border-radius:10px}
/* 3-5min: orange (warning) */
.ci-wait-time.orange{background:rgba(249,115,22,.15)!important;color:#fb923c!important;font-size:10px;font-weight:700;padding:2px 8px;border-radius:10px;animation:sla-pulse 2s ease-in-out infinite}
/* 5+min: red (urgent) */
.ci-wait-time.red{background:rgba(239,68,68,.15)!important;color:#f87171!important;font-size:10px;font-weight:700;padding:2px 8px;border-radius:10px;animation:sla-pulse 1s ease-in-out infinite}
@keyframes sla-pulse{0%,100%{opacity:1;transform:scale(1)}50%{opacity:.7;transform:scale(1.05)}}

/* SLA warning badge on chat item */
.ci-sla-warning{font-size:9px;color:#f87171;font-weight:700;display:flex;align-items:center;gap:3px;margin-top:2px}
.ci-sla-warning svg{width:12px;height:12px;stroke:#f87171;fill:none;stroke-width:2}

/* Audit Log */
#auditLogSection h4{display:flex;align-items:center;gap:8px}
#auditLogList{scrollbar-width:thin}
#auditLogList::-webkit-scrollbar{width:4px}
#auditLogList::-webkit-scrollbar-thumb{background:var(--border-light);border-radius:2px}

/* =========================================================
   PHASE 4: MOBILE RESPONSIVE TABLES + UI IMPROVEMENTS
   ========================================================= */

/* Responsive table wrapper */
.table-responsive{overflow-x:auto;-webkit-overflow-scrolling:touch;margin:0 -8px;padding:0 8px}
@media(max-width:768px){
  .data-table{min-width:600px}
  .section-body{padding:16px}
  .section-header{padding:16px 16px 12px}
  .section-header h1{font-size:18px}
  .stats-grid{grid-template-columns:repeat(2,1fr);gap:10px}
  .stat-card{padding:14px}
  .stat-card .stat-val{font-size:22px}
  .form-row{flex-direction:column;gap:8px}
  .section-card{padding:16px;margin-bottom:12px}
}
@media(max-width:480px){
  .stats-grid{grid-template-columns:1fr 1fr;gap:8px}
  .stat-card{padding:12px}
  .stat-card .stat-val{font-size:18px}
  .section-body{padding:12px}
}

/* Skeleton loading animation */
@keyframes shimmer{0%{background-position:-200px 0}100%{background-position:200px 0}}
.skeleton{background:linear-gradient(90deg,var(--bg-input) 25%,var(--bg-hover) 50%,var(--bg-input) 75%);background-size:400px 100%;animation:shimmer 1.5s ease-in-out infinite;border-radius:var(--radius-sm)}
.skeleton-text{height:14px;margin-bottom:8px;border-radius:4px}
.skeleton-text.w-75{width:75%}
.skeleton-text.w-50{width:50%}
.skeleton-text.w-25{width:25%}
.skeleton-avatar{width:40px;height:40px;border-radius:50%}
.skeleton-card{height:80px;border-radius:var(--radius);margin-bottom:8px}
.skeleton-row{display:flex;gap:12px;align-items:center;padding:12px;margin-bottom:4px}

/* Connection lost banner */
.connection-banner{display:none;position:fixed;top:0;left:var(--nav-width);right:0;z-index:999;padding:8px 16px;text-align:center;font-size:13px;font-weight:600;transition:all .3s}
.connection-banner.disconnected{display:block;background:#FEE2E2;color:#DC2626}
.connection-banner.reconnecting{display:block;background:#FEF3C7;color:#92400E}
.connection-banner.reconnected{display:block;background:#DCFCE7;color:#16A34A}
@media(max-width:768px){
  .connection-banner{left:0}
}

/* Toast close button */
.toast{position:relative;padding-right:32px}
.toast .toast-close{position:absolute;right:8px;top:50%;transform:translateY(-50%);background:none;border:none;color:inherit;opacity:.6;cursor:pointer;font-size:16px;line-height:1;padding:4px}
.toast .toast-close:hover{opacity:1}

/* Mark as unread indicator */
.chat-item.force-unread .chat-badge{display:flex!important}

/* Canned response categories */
.canned-category{font-size:10px;color:var(--text-muted);text-transform:uppercase;letter-spacing:.5px;padding:4px 12px;margin-top:6px;font-weight:600}

/* Message formatting (markdown) */
.msg-bubble strong,.msg-bubble b{font-weight:700}
.msg-bubble em,.msg-bubble i{font-style:italic}
.msg-bubble code{background:rgba(99,102,241,.15);padding:1px 5px;border-radius:3px;font-family:monospace;font-size:12px}
.msg-bubble a{color:var(--primary-light);text-decoration:underline}
.msg-bubble a:hover{opacity:.8}

/* Website editor mobile */
@media(max-width:768px){
  .ws-editor{left:0!important}
  .ws-editor-body{flex-direction:column}
  .ws-editor-body>.ws-sidebar{width:100%;border-right:none;border-bottom:1px solid var(--border);display:flex;overflow-x:auto;padding:8px}
  .ws-editor-body>.ws-sidebar .ws-tab{white-space:nowrap;font-size:12px;padding:6px 12px}
  .ws-editor-body>.ws-content{flex:1}
  .bh-table{font-size:12px}
  .bh-table input[type="time"]{width:90px;padding:4px}
}

/* Improved empty states */
.empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:40px 20px;text-align:center}
.empty-state svg{width:48px;height:48px;stroke:var(--text-muted);margin-bottom:16px;opacity:.5}
.empty-state p{color:var(--text-muted);font-size:14px;max-width:300px}